Number of complaints about Sunshine Coast University Hospital

Name Removed made this Right to Information request to Queensland Health

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Queensland Health.

Dear Queensland Health,

I would like to know the number of complaints about the Sunshine Coast Health & Hospital Services since the opening of the new Sunshine Coast University Hospital.

Yours faithfully,

Name Removed

RTI-Privacy, Queensland Health

2 Attachments

Dear Mr Giorlando,

Thank you for your enquiry regarding Sunshine Coast Health & Hospital Services records.

All medical records are held by the individual public hospitals/health facilities which come under the jurisdiction of their relevant Hospital and Health Service (HHS). In order to access these records you should contact the relevant HHS directly. Each of the HHSs have a delegated Right to Information (RTI) officer who can assist you with your request. You should click on the following link which will provide you with a list of the HHSs and the public hospitals/facilities which come under their jurisdiction, along with the contact details for the RTI officers for each HHS:

Sunshine Coast
For all questions about applications through the Right to Information and Information Privacy Acts, and privacy and confidentiality of personal information:

Clinical Information Access
Sunshine Coast Hospital & Health Service
PO Box 5340

Phone: (07) 5202 3011
Email: [email address]

As the records you are seeking to access are not your own personal records, you will need to complete and submit a Right to Information and Information Privacy Access Application form (attached) and send to the relevant public hospital/facility, along with a mandatory application fee:

You should provide as much information as you can in order to assist with searches for the requested records. You will also be required to provide original certified copies of your evidence of identity (eg. drivers license/birth certificate/passport).

You may choose to complete the RTI application online, here:

I would suggest that you contact the relevant HHS before submitting your application to ascertain whether or not they would still hold these records and they can assist you with any other enquiries you may have regarding making an application and the payment of your application fee. Please note that the HHSs are separate entities, and as such you will need to submit a separate application, plus application fee, to each HHS if there are more than one.

Also, the Department of Health only has jurisdiction over public hospitals. Should the records be held by a private hospital, GP or private specialist, you will need to contact them directly. If you have any queries regarding the private system you can contact the Office of the Australian Information Commissioner’s office on 1300 363 992 or go to their website:

On behalf of,

Privacy and Right to Information

Phone: 07 3082 0546
Address: PO Box 48, Brisbane QLD 4001
Email: [email address]

Queensland Health
Privacy and Right to Information, Risk, Assurance and Information Management Branch, Corporate Services Division, Department of Health

Queensland’s Health Vision: By 2026 Queenslanders will be among the healthiest people in the world.
Queensland Health acknowledges the Traditional Owners of the land, and pays respect to Elders past, present and future.

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