Number of complaints by baby boomers for their parents in aged care facilities

Rickie Hardiman made this Freedom of Information request to Department of Health

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Department of Health did not have the information requested.

Rickie Hardiman

Dear Department of Health, and person reading this email.

Could you give me information re the number of complaints received by baby boomers regarding the lack of care given to their parents in aged care facilities.

Yours faithfully,
Rickie Hardiman

FOI, Department of Health

Attention: Rickie Hardiman

I refer to your FOI request received by the Department of Health (Department) on 11 April 2018.

The Department does not collect the type of information you are seeking. The Department has made contact with the Aged Care Complaints Commissioner (Complaints Commissioner) to see if they collect this type of information, however we have been advised that they do not collect information about complainants’ ages.

There is publicly available information on the types of people who make complaints to the Complaints Commissioner.

The data for the 2016-17 financial year is publicly available on page 19 of the Complaints Commissioner annual report which can be found at:

There are also updated quarterly figures available on the Complaints Commissioner website. The September 2017 quarter is currently available, with the December 2017 quarter to be published shortly. These quarterly reports can be found at:

If you wish to seek further data on this matter, please submit a request to the Complaints Commissioner media team rather than making a request through FOI as the media team can see if the data is available and can be released to you. The media team can be contacted at: [email address]

Alternatively, further information on how to make an FOI request to the Aged Care Complaints Commissioner can be found on their website at:

In light of the above information, the Department of Health will consider your request withdrawn if we do not hear back from you by 5pm, Monday 23 April 2018.

FOI Unit

Legal Advice & Legislation Branch
Legal & Assurance Division
Australian Government Department of Health
T: (02) 6289 1666 | E: [Health request email]

PO Box 9848, Canberra ACT 2601, Australia

The Department of Health acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.

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Locutus Sum left an annotation ()

This request was handled very nicely by the agency. They did not have the information but the officer consulted with another agency that might have the information. Also so links were sent to the applicant where she could find some publicly available information that is relevant.