We don't know whether the most recent response to this request contains information or not – if you are OpenWelfare please sign in and let everyone know.

Operational Blueprint "Under Review" meaning

We're waiting for OpenWelfare to read a recent response and update the status.

Dear Services Australia,

As of writing 520 out of 5230 (About 10%) of all Operational Blueprint pages feature a warning at the top:

"This procedure is under review. An Operational Message about this
content exists."

eg
https://operational.servicesaustralia.go...

Normally, outside of Centrelink - reviews are made for reasons. This message is obtuse - as an outsider I don't fully understand what this message means.

Could you please, in an administrative fashion, not under the FOI act - briefly explain these messages and why they exist to me and the rest of the public on right to know?

in addition -

I request under the Freedom of Information act 1982, copies of the following documents:

*Internal documents providing advice on how to use this message should that exist

*The last two most current blueprints that have written records of internal discussion (be it memo, email, etc) relating to changing a blueprints status to under review.

Should this information be provided in under 30 days I will permit this to be provided administratively, otherwise the FOI act applies in all instances.

Yours faithfully,

OpenWelfare

FREEDOMOFINFORMATION, Services Australia



Thank you for contacting the Freedom of Information (FOI) team in Services
Australia. 

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Timeframe For processing your request

Under the FOI Act you have a right, with limited exceptions, to access
documents the agency holds. A FOI request normally takes 30 days to
process.

Please note this period may be further extended if we need to consult
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The agency has administrative access arrangements in place for the release
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Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
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included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the Act.

            

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Dear Services Australia,

whoops, don't do math late at night.

523 individual process pages out of 20236 individual process pages.

so that's more like 2%, sorry about that.

the request remains the same, i just wanted to correct my error.

Yours faithfully,

OpenWelfare

FOI.LEGAL.TEAM, Services Australia

2 Attachments

Dear OpenWelfare

 

Please find attached correspondence from Services Australia dated 7 June
2022 in relation to your request for access under the Freedom of
Information Act 1982.

 

Yours sincerely

 

Freedom of Information Team

Information Access Branch

LEGAL SERVICES DIVISION

[1]cid:image003.jpg@01D6B8DA.4DF87C40

 

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email

 

 

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FOI.LEGAL.TEAM, Services Australia

1 Attachment

Dear OpenWelfare

 

Thank you for your Freedom of Information request received by Services
Australia (the Agency) on 2 June 2022. As part of your request, you have
sought:

 

*The last two most current blueprints that have written records of
internal discussion (be it memo, email, etc) relating to changing a
blueprints status to under review.

 

We understand this part of your request to be for:

 

Written records of internal discussion (memo, email, etc) where a
blueprint status was changed to “This procedure is under review. An
Operational Message about this content exists”, for the two most recent
operational blueprints where this has occurred.

 

If this is the correct interpretation of the documents you are seeking,
please respond to this email with ‘I agree’. Otherwise, please provide
further information to clarify the scope of this part of your request by
COB 14 June 2022.

 

If you have any questions, please email
[1][email address].

 

Yours sincerely

 

Patricia

Freedom of Information Team

LEGAL SERVICES DIVISION

[2]cid:image003.jpg@01D6B8DA.4DF87C40

 

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email

 

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1. mailto:[email address]

Patricia,

RE:
" We understand this part of your request to be for:

Written records of internal discussion (memo, email, etc) where a
blueprint status was changed to “This procedure is under review. An
Operational Message about this content exists”, for the two most recent
operational blueprints where this has occurred."

I disagree, but only slightly because I don't have a full understanding of what 'under review' means and how formal the process is.

heres a hypothetical example to clarify:

1. most recent - Operational Blueprint #1 - put in review status by manager after reading on their terminal, not communicated to team at all in any documented format after manual review. changes made, message deleted. exists to those only who came across it manually in time period.
2. second most recent OB #2 Manager mailout to team advising of change, to bear operational message in mind.
3. third most recent OB #3 Social services minister directs OB to be under review due to stated issues.

In this case, the scope would capture #2 and #3 because documents exist for them, therefore #2 and #3 would be "the most recent records", while #1 would happen, you could argue 'no documents exist for it'.

I am only interested in the most recent events that have documentation to support them.

I am assuming that two such events exist, this assumption could be wrong?

Is that clearer?

Yours sincerely,

OpenWelfare

FOI.LEGAL.TEAM, Services Australia

Dear OpenWelfare,

Thank you for your correspondence providing more information relating to the documents you are seeking.

Based on the information you have provided below, I understand your request to be for:

"Written records of internal discussion (memo, email, etc) where a blueprint status was changed to “This procedure is under review. An Operational Message about this content exists”, for the two most recent operational blueprints where this change has occurred with documentation to support them."

Please confirm whether this is the correct scope of the documents you are seeking by replying to this email with ‘I agree’.

If you have any questions, please email [email address].

Yours sincerely

Patricia
Information Access Branch
LEGAL SERVICES DIVISION

Services Australia acknowledges the Traditional Owners of the land now called Australia. We pay our respect to all Elders, past, present and emerging of all Aboriginal and Torres Strait Islander nations.

Please note: This email and any attachments may contain information subject to legal professional privilege or information that is otherwise sensitive or confidential. If you are not the intended recipient of this email, you are prohibited from using or disseminating this communication. If you have received this communication in error please notify the sender immediately and permanently delete this email.

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Dear FOI.LEGAL.TEAM,

Patricia,

I agree wholeheartedly :).

Yours sincerely,

OpenWelfare

FOI.LEGAL.TEAM, Services Australia

1 Attachment

Dear OpenWelfare

Freedom of Information Request - Extension of Time

The FOI team is actively reviewing the relevant documents within the scope
of your FOI request LEX 68161. However, as we are still undertaking
consultations, we are unlikely to be in a position to provide you with a
decision on your request by the end of the statutory period (4 July 2022).

 

We are therefore seeking your agreement to extend the processing time by
an additional 14 days. This would mean the due date for the request would
be 18 July 2022. If we are able to provide you with a decision sooner, we
will do so.

 

If you agree to this additional time we would appreciate if you could
reply to this email with ‘I agree’ no later than Friday 24 June 2022.

 

If no response is received, we may seek an extension from the Information
Commissioner.

 

Yours sincerely,

 

 

Patricia

Freedom of Information Team

LEGAL SERVICES DIVISION

[1]cid:image001.jpg@01D886FC.C263CA70

 

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email

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Dear Patricia,

Your inclusion of the phrase “ If we are able to provide you with a decision sooner, we will do so.”

Means I will agree to the extension and take you at your word. I do realise the consultation adds delay but it’s been good so far.

I agree.

Yours sincerely,

OpenWelfare

FOI.LEGAL.TEAM, Services Australia

2 Attachments

Dear OpenWelfare

 

Please find attached correspondence from Services Australia dated 29 June
2022 in relation to your request for access under the Freedom of
Information Act 1982.

 

Yours sincerely

 

 

Patricia

Freedom of Information Team

LEGAL SERVICES DIVISION

[1]cid:image003.jpg@01D6B8DA.4DF87C40

 

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

 

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email

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References

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We don't know whether the most recent response to this request contains information or not – if you are OpenWelfare please sign in and let everyone know.