Policies, guidelines or procedures on the handling and processing of Model Litigant Obligation investigations
Dear National Disability Insurance Agency,
I request copies of any policies, guidelines or procedures concerning the agency's handling and processing of Model Litigant Obligation complaints.
Yours faithfully,
David Wright
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
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of time. We appreciate your understanding if this is required.
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You can also request data and statistics. Please visit our [6]Data and
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Further Information
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[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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9. mailto:[email address]
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11. mailto:[NDIA request email]
Dear David Wright
Freedom of Information Request: Acknowledgement
Thank you for your request of 16 January 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…copies of any policies, guidelines or procedures concerning the agency's
handling and processing of Model Litigant Obligation complaints…”
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 17 January 2025. This
30-day period expires on 16 February 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume. I am therefore seeking
your agreement to a 30-day extension of time under section 15AA of the FOI
Act. If you agree to this extension, the new due date for us to decide on
your request will be 18 March 2025.
If you do not agree and we are unable to process your request within the
30-day period, we will be deemed to have refused your request and you will
not have a right to seek internal review of that decision. You will,
however, retain your right to external review by the Australian
Information Commissioner.
Please let us know if you agree by Friday 24 January 2025.
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards
Cindy
Cindy – CGN062
Senior Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
From: David Wright <[FOI #12741 email]>
Sent on: Thursday, January 16, 2025 5:35:30 AM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Policies, guidelines or
procedures on the handling and processing of Model Litigant
Obligation investigations
Categories: Tier 3; Ayo
[You don't often get email from
[FOI #12741 email]. Learn why this is important
at https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request copies of any policies, guidelines or procedures concerning the
agency's handling and processing of Model Litigant Obligation complaints.
Yours faithfully,
David Wright
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
Dear Cindy
I confirm my agreement to a 30-day extension of time under section 15AA of the FOI Act, making the new due date for you to decide on my request 18 March 2025.
I also confirm that NDIA staff members’ surnames and contact details are irrelevant to my request for access.
Yours sincerely,
David Wright
Dear foi,
This request is now overdue. Please provide me with an update on the status of my request.
Yours sincerely,
David Wright
Dear foi,
This request is now overdue and you ignored my last email. Please provide me with an update on the status of my request.
Yours sincerely,
David Wright
Dear David
I hope this email finds you well.
I am writing in relation to your FOI request. During the processing of
your request, one of the documents identified as being within
scope—‘Standard Operating Procedure: Model Litigant Obligation
Complaints’—was in draft form and undergoing revision. I can now advise
that this document has been finalised and formally endorsed.
As the final version falls outside the date range of your FOI request, it
cannot be released under FOI. However, I would be happy to provide the
final version to you administratively.
If you are agreeable, could you please confirm your willingness to receive
the final version through administrative release and to exclude the draft
version from the scope of your FOI request?
Please let us know how you would like to proceed by responding to this
email by Monday 30 June 2025.
If you have any questions or require help then please contact us at
[1][NDIA request email].
Kind regards
Kate
A/g Assistant Director - FOI
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]Title: NDIS delivered by the National Disability Insurance Agency
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: David Wright <[6][FOI #12741 email]>
Sent: Monday, 28 April 2025 12:10 PM
To: foi <[7][NDIA request email]>
Subject: Re: FOI 24/25-1119 – Your request for information –
Acknowledgement & Extension of Time [SEC=OFFICIAL]
[You don't often get email from
[8][FOI #12741 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]
Dear foi,
This request is now overdue and you ignored my last email. Please provide
me with an update on the status of my request.
Yours sincerely,
David Wright
-----Original Message-----
Dear David Wright
Freedom of Information Request: Acknowledgement
Thank you for your request of 16 January 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…copies of any policies, guidelines or procedures concerning the agency's
handling and processing of Model Litigant Obligation complaints…”
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 17 January 2025. This
30-day period expires on 16 February 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume. I am therefore seeking
your agreement to a 30-day extension of time under section 15AA of the FOI
Act. If you agree to this extension, the new due date for us to decide on
your request will be 18 March 2025.
If you do not agree and we are unable to process your request within the
30-day period, we will be deemed to have refused your request and you will
not have a right to seek internal review of that decision. You will,
however, retain your right to external review by the Australian
Information Commissioner.
Please let us know if you agree by Friday 24 January 2025.
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards
Cindy
Cindy – CGN062
Senior Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
From: David Wright <[FOI #12741 email]>
Sent on: Thursday, January 16, 2025 5:35:30 AM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Policies, guidelines or
procedures on the handling and processing of Model Litigant
Obligation investigations
Categories: Tier 3; Ayo
[You don't often get email from
[FOI #12741 email]. Learn why this is important
at [10]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I request copies of any policies, guidelines or procedures concerning the
agency's handling and processing of Model Litigant Obligation complaints.
Yours faithfully,
David Wright
References
Visible links
1. [11]mailto:[NDIA request email]
2. [12]mailto:[NDIA request email]
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Please use this email address for all replies to this request:
[13][FOI #12741 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[14]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
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**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #12741 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #12741 email]
9. https://aka.ms/LearnAboutSenderIdentific...
10. https://aka.ms/LearnAboutSenderIdentific...
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13. mailto:[FOI #12741 email]
14. https://www.righttoknow.org.au/help/offi...
Dear Kate
How are you going with this? As you are providing me with one document which has already been identified, I would hope that this could be provided to me soon.
Thank you,
David Wright
Dear David
Just wanting to provide a status update on your request. I aim to
complete your request within a week’s time.
Kate (KIM627)
A/Assistant Director – Freedom of Information
Non Personals Team
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2][IMG]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-----Original Message-----
From: David Wright <[FOI #12741 email]>
Sent: Tuesday, 1 July 2025 2:10 PM
To: foi <[NDIA request email]>
Subject: RE: FOI 24/25-1119 – Your request for information – Update
[SEC=OFFICIAL]
Dear Kate
How are you going with this? As you are providing me with one document
which has already been identified, I would hope that this could be
provided to me soon.
Thank you,
David Wright
-----Original Message-----
Dear David
I hope this email finds you well.
I am writing in relation to your FOI request. During the processing of
your request, one of the documents identified as being within
scope—‘Standard Operating Procedure: Model Litigant Obligation
Complaints’—was in draft form and undergoing revision. I can now advise
that this document has been finalised and formally endorsed.
As the final version falls outside the date range of your FOI request, it
cannot be released under FOI. However, I would be happy to provide the
final version to you administratively.
If you are agreeable, could you please confirm your willingness to receive
the final version through administrative release and to exclude the draft
version from the scope of your FOI request?
Please let us know how you would like to proceed by responding to this
email by Monday 30 June 2025.
If you have any questions or require help then please contact us at
[1][NDIA request email].
Kind regards
Kate
A/g Assistant Director - FOI
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]Title: NDIS delivered by the National Disability Insurance Agency
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[3][FOI #12741 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[4]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. https://intranet.ndiastaff.ndia.gov.au/h...
3. mailto:[FOI #12741 email]
4. https://www.righttoknow.org.au/help/offi...
Dear David
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
request. If you require these in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Kate (KIM627)
A/Assistant Director – Freedom of Information
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3][IMG]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
From: foi <[NDIA request email]>
Sent: Wednesday, 2 July 2025 10:47 AM
To: 'David Wright' <[FOI #12741 email]>
Cc: foi <[NDIA request email]>
Subject: RE: FOI 24/25-1119 – Your request for information – Update
[SEC=OFFICIAL]
Dear David
Just wanting to provide a status update on your request. I aim to
complete your request within a week’s time.
Kate (KIM627)
A/Assistant Director – Freedom of Information
Non Personals Team
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [4][NDIA request email]
[5][IMG]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-----Original Message-----
From: David Wright <[6][FOI #12741 email]>
Sent: Tuesday, 1 July 2025 2:10 PM
To: foi <[7][NDIA request email]>
Subject: RE: FOI 24/25-1119 – Your request for information – Update
[SEC=OFFICIAL]
Dear Kate
How are you going with this? As you are providing me with one document
which has already been identified, I would hope that this could be
provided to me soon.
Thank you,
David Wright
-----Original Message-----
Dear David
I hope this email finds you well.
I am writing in relation to your FOI request. During the processing of
your request, one of the documents identified as being within
scope—‘Standard Operating Procedure: Model Litigant Obligation
Complaints’—was in draft form and undergoing revision. I can now advise
that this document has been finalised and formally endorsed.
As the final version falls outside the date range of your FOI request, it
cannot be released under FOI. However, I would be happy to provide the
final version to you administratively.
If you are agreeable, could you please confirm your willingness to receive
the final version through administrative release and to exclude the draft
version from the scope of your FOI request?
Please let us know how you would like to proceed by responding to this
email by Monday 30 June 2025.
If you have any questions or require help then please contact us at
[1][NDIA request email].
Kind regards
Kate
A/g Assistant Director - FOI
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]Title: NDIS delivered by the National Disability Insurance Agency
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[8][FOI #12741 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[9]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
3. https://intranet.ndiastaff.ndia.gov.au/h...
4. mailto:[NDIA request email]
5. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #12741 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #12741 email]
9. https://www.righttoknow.org.au/help/offi...