Department of Veterans' Affairs

Part of the Defence portfolio, part of the Veterans' Affairs portfolio and a Federal authority, also called DVA

Serving members of Australia's veteran and defence force communities, war widows and widowers, widows and dependants, through programs of care, rehabilitation, compensation, income support, commemoration and defence support services.

120 requests
Complements and Complaint numbers
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Dear Mr Ashmore,   Please find attached the Department’s response to FOI 38722.   Kind regards,   Famida (Position Number 62212449) Infor...
Dear Dr Kellett,   FOI ref: 38505   On 6 October you submitted a request to the Department via FOI, seeking the following:   “…copies of t...
Dear Mr Ashmore,   Please find attached the Department’s response to FOI 38714.   Kind regards,   Famida (Position Number 62212449) Infor...
Dear Mr Parnell,   Thank you for your FOI request to the Department seeking the following (revised on 22 October 2020):   “…the total number o...
High impact error rates for 2019/20
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
** This is an automated response. Please do not reply to this email ** IMPORTANT INFORMATION Thank you for your email. The Department will take all...
CDDA Processing History
Response by Department of Veterans' Affairs to Julie on .
Successful.
Dear Julie,   Please see attached the decision and one (1) document in relation to your request.   Kind Regards,   Tayla (Position Number...
Act of grace payments 2019/20
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Dear Mr Ashmore,   Please see attached the statement of reasons and one (1) document in relation to your FOI Internal review 38353, due 26 October...
Dear Mr Ashmore,   Please see attached the statement of reasons and one (1) document in relation to your FOI Internal review 38355, due 26 October...
Dear Mr Ashmore, Please find attached a decision and a document in response to your FOI request. Kind Regards, Information Law Section Legal Service...
Non-ASL public service staff
Response by Department of Veterans' Affairs to John Smith on .
Successful.
** This is an automated response. Please do not reply to this email ** IMPORTANT INFORMATION Thank you for your email. The Department will take all...
APOD Veteran Covenant Agreement
Response by Department of Veterans' Affairs to Janet Baker on .
Partially successful.
Dear Ms Baker,   I refer to your FOI request for access to the following:   …a copy of the agreement between APOD and the department to facilit...
Client Satisfaction Survey Sampling Methodology
Response by Department of Veterans' Affairs to Verity Pane on .
Partially successful.
Dear Verity Pane   The Department of Veterans’ Affairs (Department) has made a revised decision under section 55G of the Freedom of Information Ac...
Dear Mr McCarthy,   Please see the attached decision letter and document bundle.   We apologise that due to an administrative error, our respon...
Hey Alan... I have been waiting for nearly a year for an FOI into the total cost and breakdown of Sparke Hellmore in one AAT case of which I was Advoca...
Support given to War Widows NSW
Response by Department of Veterans' Affairs to Julie on .
Partially successful.
Good afternoon Julie,   I refer to your FOI request for the following documents:   a) for the FY2018/2019, a s 17 produced document from your f...
Dear Mr Ashmore,   I refer to your FOI request for access to the following:   “… The percentage of high impact errors for the period 1 July 201...
Good morning Mr Ashmore,   FOI 31879   I refer to your FOI request for access to the following:   In DVA's Annual Report for 18/19 I note t...
Number of complaints to the Ombudsman in 18/19.
Clarification sent to Department of Veterans' Affairs by Alan ASHMORE on .
Successful.
I am responding to your email of 29 November 2019 and I wish to withdraw my request and thank you for the direction you gave so I could ascertain th...
Jan 2018 - May 2018 CLU/CCS referrals
Response by Department of Veterans' Affairs to Verity Pane on .
Partially successful.
Good morning Verity Pane, My apologies for the delay in responding to your query. I can advise that it took approximately six hours in total to compi...
Good afternoon Mr Ashmore,   FOI 30921   My apologies for the delay in providing you with the decision and documents in relation to FOI 30921....
Good afternoon Mr Ashmore,   Please find attached Document 2 released under deferred access. Please also find attached Document 3, which contains...
After hours counselling service
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Good afternoon Mr Ashmore,   Please find attached a statement of reasons and one document in relation to your FOI request (FOI 30049).   Kind...
Thanks for this information received yesterday. Good to see a massive reduction in the time to answer calls and the average call abandonment rate a...
CDDA claims
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Dear Mr Ashmore,   FOI 29698 – Decision and Statement of Reasons   Further to the below, please now find attached a decision released to you i...
Dear Mr Ashmore,   FOI 29699 – Decision and Statement of Reasons   Further to the below, please now find attached a decision released to you i...

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