Services Australia

Part of the Social Services portfolio and a Federal authority

Do not request personal information using this site. Why?

Services Australia is an Australian Government agency which is responsible for delivering a range of welfare, social services, health services and other services for the Australian Government.

319 requests
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Understanding the April 2024 Debt Pause Cohort
Response by Services Australia to Frank N Fearless on .

Awaiting classification.

Thank you for contacting the Freedom of Information (FOI) team in Services Australia (the Agency).   This email acknowledges your correspondence a...
Implementing the Robodebt Royal Commission
Response by Services Australia to Frank N Fearless on .

Information not held.

Dear Sir / Madam   Please find attached a decision dated 3 July 2024 in relation to your request to access documents held by Services Australia un...
Recent cybersecurity audit reports
Response by Services Australia to CR on .

Awaiting response.

Thank you for contacting the Freedom of Information (FOI) team in Services Australia (the Agency).   This email acknowledges your correspondence a...
Benchmarking of Ongoing Staff Needs
Response by Services Australia to Frank N Fearless on .

Refused.

Dear Sir / Madam   Please find attached an internal review decision dated 12 September 2024 in relation to your request to for internal review of...
Customer aggression incidents from 2005 onwards
Response by Services Australia to Phoebe Autumn on .

Waiting clarification.

Dear Phoebe,   I refer to your Freedom of Information request received by Services Australia (the Agency) on 9 September 2024.   Following the...
Recording ex-partner details 007-07030100
Response by Services Australia to redyellowpink on .

Awaiting classification.

Dear RedYellowPink   Please find attached the Statement of Reasons and document relating to your request for access to documents held by Services...
Operational information portal - robots.txt file
Response by Services Australia to Ben Fairless on .

Information not held.

Dear Mr Fairless   Please find attached a decision dated 23 August 2024 in relation to your request for internal review under the Freedom of Infor...
Un-remediated Income Averaging
Response by Services Australia to Frank N Fearless on .

Successful.

Dear Frank N Fearless   Please find attached the decision letter and document relating to your request for access to documents held by Services Au...
Lump sum repayment of advance payment 103-05040050
Response by Services Australia to redyellowpink on .

Long overdue.

Dear RedYellowPink   Please find attached the decision letter and documents relating to your request for access to documents held by Services Aust...
Centrelink online accounts locked by staff due to unauthorised use
Response by Services Australia to Frankly Speaking on .

Awaiting classification.

Dear Frankly Speaking,   I refer to your correspondence received by Services Australia (the Agency) on 28 August 2024, requesting the following:...
Progress of claim - Families claims 007-07010050
Response by Services Australia to redyellowpink on .

Awaiting classification.

Dear RedYellowPink   Please find attached the decision letter and document relating to your request for access to documents held by Services Austr...
Changes to the repayment rate of an advance payment 103-05040060
Response by Services Australia to redyellowpink on .

Awaiting classification.

Dear RedYellowPink   Please find attached the decision letter and documents relating to your request for access to documents held by Services Aust...
Baby Bonus (BBY) 007-02000000
Response by Services Australia to redyellowpink on .

Awaiting classification.

Dear RedYellowPink   Please find attached the decision letter and document relating to your request for access to documents held by Services Austr...
Senate Estimates briefs 2024-25
Response by Services Australia to Gary Moorcroft on .

Partially successful.

Dear Gary   Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia....
Notification and assessment of shared care arrangements for Family Tax Benefit (FTB) 007-02040020
Response by Services Australia to redyellowpink on .

Awaiting classification.

Dear RedYellowPink   I refer to your request received by Services Australia (the Agency) for access to documents under the Freedom of Information...
Operational Blueprint Documents - Initial Contact & POI
Response by Services Australia to Ben Fairless on .

Partially successful.

Dear Ben   Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia, und...
Process by which information is published to the Operational information website
Response by Services Australia to Ben Fairless on .

Partially successful.

Dear Ben Fairless   Please find attached the decision letter and documents relating to your request for access to documents held by Services Austr...
NALguide Pro
Response by Services Australia to John Smith on .

Awaiting classification.

OFFICIAL Dear FOI Applicant, Please find attached our letter of today relating to your request for information.   Yours faithfully, Matthew​​​​...
Optus for contact centre management services
Response by Services Australia to Ben Fairless on .

Withdrawn by the requester.

Thank you for contacting the Freedom of Information (FOI) team in Services Australia (the Agency).   This email acknowledges your correspondence a...
Average time taken to process a claim, Apr 2022 - Apr 2024 by month
Response by Services Australia to Jimp on .

Refused.

Dear Jimp,   I refer to your correspondence received by Services Australia (the Agency) on 31 May 2024, requesting the following: I wish to obta...
Documents relating to LEX 78943 - request for final report on sampling
Response by Services Australia to Frank N Fearless on .

Successful.

Thank you for contacting the Freedom of Information (FOI) team in Services Australia (the Agency).   This email acknowledges your correspondence a...
Final Report on Unlawful Decision-Making
Response by Services Australia to Frank N Fearless on .

Partially successful.

Dear Sir/Madam   Please find attached a decision dated 6 May 2024 and documents in relation to your request under the Freedom of Information Act 1...
Compliance investigation and evidence gathering
Response by Services Australia to Lei Ying on .

Partially successful.

Dear Lei,   I write concerning your Freedom of Information request, processed by Services Australia (the Agency) and notified to you on 11 April 2...
Ministerial Communication
Response by Services Australia to Concerned Citizen on .

Refused.

Good afternoon,             Please find attached the decision letter and documents relating to your request for access to documents held by Servic...
Unlawful calculation of entitlements: Second Sample
Response by Services Australia to Frank N Fearless on .

Successful.

Dear Sir/Madam,   Please find attached a decision dated 20 March 2024 and documents in relation to your request under the Freedom of Information A...

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