Services Australia

Part of the Social Services portfolio and a Federal authority

352 requests
Make a Freedom of Information request to this authority
details of an information security breach committed by Services Australia legal subcontractors in 2025
Response by Services Australia to Anatoly Kern on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
Services Australia Customer Experience Standard
Response by Services Australia to Ben Fairless on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
AI usage
Response by Services Australia to Peter Pav on .
Dear Peter Pav               Please find attached the decision relating to your request for access to documents held by Services Australia under t...
KPI reduction to 5 minutes
Response by Services Australia to O on .
Dear Anonymous (Right to Know),                 Please find attached the decision letter relating to your request for access to documents held by...
Escalated Customer Learning Reference Group Documents
Response by Services Australia to Darren O'Donovan on .
Attention: Frank N Fearless               Please find attached the statement of reasons letter and documents relating to your request for access t...
Legal compliance and remediation program
Response by Services Australia to Frank N Fearless on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
Request for denial statistics — opt-out applications from mandatory income management in NT (Dec 2021–Nov 2025)
Response by Services Australia to Peter Pav on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
PIA 57785 Copilot - MS Teams and transcription use cases
Response by Services Australia to Steven Roddis on .
Dear Mr Roddis,   Please find attached an acknowledgement letter dated 24 November 2025 in relation to your request for internal review of the Fre...
Child Support and
Response by Services Australia to Michael Betts on .
Dear Michael,   Please find attached a formal consultation letter relating to your request for access to documents held by Services Australia unde...
Documents regarding the 2014 proactive release of the 'aus.gov.au' Privacy Impact Assessment
Response by Services Australia to Steven Roddis on .
Dear Mr Roddis   Please find attached a letter relating to your request for access to documents held by Services Australia under the Freedom of In...
FOI - Requesting Recording interactions from 2019 - 2024
Follow up sent to Services Australia by Whaiel Hijazin on .
“I agree to a 30 day extension of time” Yours faithfully, Whaiel Hijazin
Request for Documents under Operational Blueprint
Response by Services Australia to Jerry on .
Dear Jerry,   Please find attached the Statement of Reasons and documents regarding your request for access to documents held by Services Australi...
Request for Statistics Relating to Child Support and Mental Health Outcomes
Response by Services Australia to Eli J. North on .
Dear Eli,   Please find attached important correspondence in relation to your FOI request.   If you have any questions or are unable to open t...
Documents Relating to the MyService Vulnerability Managed by Services Australia
Response by Services Australia to noseyrosey on .
Dear Nosey Rosey   Thank you for your email below.   Regrettably, the Agency was unable to reach a decision on your Internal Review within the...
Restoration of Disability Support Pension (DSP) 008-03130020
Response by Services Australia to Joseph Butts on .
Attention: Joseph Butts             Please find attached the decision letter and document relating to your request for access to documents held by...
Documents Relating to Access to the Verification of Entitlement (VoE) System at Services Australia
Response by Services Australia to noseyrosey on .
Dear Sir / Madam   Please find attached a statement of reasons in relation to your request for internal review of a made by Services Australia und...
Operational Blueprint info
Response by Services Australia to James on .
Attention: James             Please find attached the decision letter and documents relating to your request for access to documents held by Servi...
Mobility Allowance (MOB) Operational Information
Response by Services Australia to Samantha Acker on .
Dear Samantha Acker,             Please find attached the decision letter and documents relating to your request for access to documents held by S...
Documents Relating to the Sharing of DVA Client Information
Response by Services Australia to noseyrosey on .
Dear Nosey Rosey   Please find attached the decision letter relating to your request for access to documents held by Services Australia.   Kin...
Recording ex-partner details 007-07030100
Response by Services Australia to redyellowpink on .
Dear RedYellowPink   Please find attached the Statement of Reasons and document relating to your request for access to documents held by Services...
Notification and assessment of shared care arrangements for Family Tax Benefit (FTB) 007-02040020
Response by Services Australia to redyellowpink on .
Dear Redyellowpink   Please find attached the letter and document relating to your request for access to documents held by Services Australia.  ...
Customer aggression incidents from 2005 onwards
Response by Services Australia to Phoebe Autumn on .
Good afternoon Phoebe   Please find attached the decision made in response to the Freedom of Information request LEX 51720.   Regards   DS...
Lump sum repayment of advance payment 103-05040050
Response by Services Australia to redyellowpink on .
Dear RedYellowPink   Please find attached the decision letter and documents relating to your request for access to documents held by Services Aust...
Progress of claim - Families claims 007-07010050
Response by Services Australia to redyellowpink on .
Dear RedYellowPink   Please find attached the decision letter and document relating to your request for access to documents held by Services Austr...
Changes to the repayment rate of an advance payment 103-05040060
Response by Services Australia to redyellowpink on .
Dear RedYellowPink   Please find attached the decision letter and documents relating to your request for access to documents held by Services Aust...

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