Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
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recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
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References

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3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

hide quoted sections

Dear Miles

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 31 March 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

“…a complete breakdown of the APS Census results only for the Complaints
and Freedom of Information teams from 2023 and 2024.

 

I request a complete breakdown of each these teams results inclusive of
the satisfaction levels with immediate supervisors and SES managers.
Well-being of staff, satisfaction with the support staff receive from
above mentioned management and any results around unacceptable behaviours
in the workplace.

 

As this team is large and staff names and positions are not required to be
disclosed, anonymity and privacy is still adhered to with providing these
documents…”

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 1 April 2025. This
30-day period expires on 1 May 2025.

 

The 30-day period can be extended in a number of ways, including with your
agreement.

 

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests related to recruitment due to a very high volume. I
am therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 1 June 2025.

 

If you do not agree and we are unable to process your request within the
30-day period, we will be deemed to have refused your request and you will
not have a right to seek internal review of that decision. You will,
however, retain your right to external review by the Australian
Information Commissioner.

 

Please let us know if you agree by 10 April 2025.

 

Disclosure Log

 

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

 

If you have any concerns about the publication of the documents you have
requested, please contact me.

 

Next steps

 

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

 

Regards

 

Cindy – CGN062

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E [2][NDIA request email]

 

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

-----Original Message-----
From: Miles [6][FOI #12986 email]
Sent: Monday, 31 March 2025 9:31 PM
To: foi [7][NDIA request email]
Subject: Freedom of Information request - APS Census results

 

[You don't often get email from
[8][FOI #12986 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Disability Insurance Agency

 

I request under the Freedom of Information Act 1982 a complete breakdown
of the APS Census results only for the Complaints and Freedom of
Information teams from 2023 and 2024.

 

I request a complete breakdown of each these teams results inclusive of
the satisfaction levels with immediate supervisors and SES managers.
Well-being of staff, satisfaction with the support staff receive from
above mentioned management and any results around unacceptable behaviours
in the workplace.

 

As this team is large and staff names and positions are not required to be
disclosed, anonymity and privacy is still adhered to with providing these
documents.

 

Yours faithfully,

 

Miles

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #12986 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #12986 email]
9. https://aka.ms/LearnAboutSenderIdentific...

hide quoted sections

Dear Miles

Thank you for your email seeking on update on your FOI request, my
apologies for the delay in responding. 

The NDIA have been experiencing processing delays and were not able to
provide you with our decision by the due date. Consequently, we are deemed
to have refused your application under section 15AC of the FOI Act. I
sincerely apologise for the delay in releasing this decision to you. We
have continued processing your request. In the interests of not causing
any further delays, I have decided not to apply for an extension to the
processing period from the Office of the Australian Information
Commissioner (OAIC) under section 15AC of the FOI Act to protect your
internal review rights. However, your right to apply for an external
review with the Office of the Australian Information Commissioner remains
protected. Please see attached for more information about your rights of
review.

I can advise that I have been allocated your FOI request and will proceed
to process it as a priority.

If you have any queries please don’t hesitate to reach out.

Kind regards

Kate (KIM627)

A/Assistant Director – Freedom of Information

Non Personals Team

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

E [1][NDIA request email]   

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

 

 

 

-----Original Message-----
From: Miles <[FOI #12986 email]>
Sent: Wednesday, 7 May 2025 12:32 PM
To: foi <[NDIA request email]>
Subject: Re: FW: FOI 24/25-1647 – Your request for information –
Acknowledgement & Extension of Time [SEC=OFFICIAL]

 

[You don't often get email from
[4][FOI #12986 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear foi,

 

 

 

May I please have an update to this matter which is now due.

 

Yours sincerely,

 

 

 

Miles

 

 

 

-----Original Message-----

 

 

 

Dear Miles

 

 

 

 

 

 

 

Freedom of Information Request: Acknowledgement

 

 

 

 

 

 

 

Thank you for your request of 31 March 2025, made under the Freedom of

 

Information Act 1982 (FOI Act), for copies of documents held by the

 

National Disability Insurance Agency (NDIA).

 

 

 

 

 

 

 

Scope of your Request

 

 

 

 

 

 

 

You have requested access to:

 

 

 

 

 

 

 

“…a complete breakdown of the APS Census results only for the Complaints

 

and Freedom of Information teams from 2023 and 2024.

 

 

 

 

 

 

 

I request a complete breakdown of each these teams results inclusive of

 

the satisfaction levels with immediate supervisors and SES managers.

 

Well-being of staff, satisfaction with the support staff receive from

 

above mentioned management and any results around unacceptable behaviours

 

in the workplace.

 

 

 

 

 

 

 

As this team is large and staff names and positions are not required to be

 

disclosed, anonymity and privacy is still adhered to with providing these

 

documents…”

 

 

 

 

 

 

 

Irrelevant Information

 

 

 

 

 

 

 

Section 22 of the FOI Act allows an Agency to redact information from

 

documents if that information would reasonably be regarded as irrelevant

 

to a request for access.

 

 

 

 

 

 

 

Given the nature of your request, it does not seem that NDIA staff

 

members’ surnames and contact details would be relevant to you. Can you

 

please send me a reply email confirming that such details are irrelevant

 

to your request for access?

 

 

 

 

 

 

 

Processing Timeframes

 

 

 

 

 

 

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory

 

period for processing your request commenced from 1 April 2025. This

 

30-day period expires on 1 May 2025.

 

 

 

 

 

 

 

The 30-day period can be extended in a number of ways, including with your

 

agreement.

 

 

 

 

 

 

 

Unfortunately, it is currently taking us a little longer than 30 days to

 

process FOI requests related to recruitment due to a very high volume. I

 

am therefore seeking your agreement to a 30-day extension of time under

 

section 15AA of the FOI Act. If you agree to this extension, the new due

 

date for us to decide on your request will be 1 June 2025.

 

 

 

 

 

 

 

If you do not agree and we are unable to process your request within the

 

30-day period, we will be deemed to have refused your request and you will

 

not have a right to seek internal review of that decision. You will,

 

however, retain your right to external review by the Australian

 

Information Commissioner.

 

 

 

 

 

 

 

Please let us know if you agree by 10 April 2025.

 

 

 

 

 

 

 

Disclosure Log

 

 

 

 

 

 

 

Subject to certain exceptions, documents released under the FOI Act will

 

be published on the NDIA’s disclosure log located on our website.

 

 

 

 

 

 

 

If you have any concerns about the publication of the documents you have

 

requested, please contact me.

 

 

 

 

 

 

 

Next steps

 

 

 

 

 

 

 

Your request will be allocated to an authorised FOI decision-maker. The

 

decision-maker may need to contact you to discuss a range of matters,

 

including refining the scope of your request.

 

 

 

 

 

 

 

We will contact you using the email address you have provided. Please

 

advise if you would prefer us to use an alternative means of contact.

 

 

 

 

 

 

 

In the meantime, if you have any questions or need help, please contact us

 

at [1][NDIA request email].

 

 

 

 

 

 

 

Regards

 

 

 

 

 

 

 

Cindy – CGN062

 

 

 

Senior Freedom of Information Officer

 

 

 

Information Release, Privacy and Legal Operations Branch

 

 

 

Reviews and Information Release Division

 

 

 

National Disability Insurance Agency

 

 

 

E [2][NDIA request email]

 

 

 

 

 

 

 

[3]NDIA logo

 

 

 

[4]LGBTIQA+ rainbow graphic

 

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout

 

Australia and their continuing connection to land, sea and community. We

 

pay our respects to them and their cultures and to Elders past, present

 

and emerging.

 

 

 

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

 

 

 

 

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

 

[6][FOI #12986 email]

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

[7]https://aus01.safelinks.protection.outlo...

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

-------------------------------------------------------------------

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
4. mailto:[FOI #12986 email]
5. https://aka.ms/LearnAboutSenderIdentific...
6. mailto:[FOI #12986 email]
7. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Miles

Thank you for your request for information, my apologies for the delay in
providing this decision.

Please find attached correspondence in relation to your request.  If you
require this in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Thank you.

 

Kind regards

 

Kate (KIM627)

A/Assistant Director – Freedom of Information

Non Personals Team

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E [2][NDIA request email] 

[3][IMG]

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

 

 

 

 

 

-----Original Message-----
From: Miles <[4][FOI #12986 email]>
Sent: Tuesday, 27 May 2025 10:11 PM
To: foi <[5][NDIA request email]>
Subject: Re: FOI 24/25-1647 – Your request for information – Status Update
[SEC=OFFICIAL]

 

Dear foi,

 

 

 

I have already requested an update on where this overdue matter is.

 

 

 

Please clarify when a decision will be made and also confirm why my
decision maker has changed and if this has caused further delays.

 

 

 

Yours sincerely,

 

 

 

Miles

 

 

 

-----Original Message-----

 

 

 

Dear Miles

 

 

 

Thank you for your email seeking on update on your FOI request, my

 

apologies for the delay in responding. 

 

 

 

The NDIA have been experiencing processing delays and were not able to

 

provide you with our decision by the due date. Consequently, we are deemed

 

to have refused your application under section 15AC of the FOI Act. I

 

sincerely apologise for the delay in releasing this decision to you. We

 

have continued processing your request. In the interests of not causing

 

any further delays, I have decided not to apply for an extension to the

 

processing period from the Office of the Australian Information

 

Commissioner (OAIC) under section 15AC of the FOI Act to protect your

 

internal review rights. However, your right to apply for an external

 

review with the Office of the Australian Information Commissioner remains

 

protected. Please see attached for more information about your rights of

 

review.

 

 

 

I can advise that I have been allocated your FOI request and will proceed

 

to process it as a priority.

 

 

 

If you have any queries please don’t hesitate to reach out.

 

 

 

Kind regards

 

 

 

Kate (KIM627)

 

 

 

A/Assistant Director – Freedom of Information

 

 

 

Non Personals Team

 

 

 

Information Release, Privacy and Legal Operations Branch

 

 

 

Reviews and Information Release Division

 

 

 

E [1][NDIA request email]   

 

 

 

[2]NDIA logo

 

 

 

[3]LGBTIQA+ rainbow graphic

 

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout

 

Australia and their continuing connection to land, sea and community. We

 

pay our respects to them and their cultures and to Elders past, present

 

and emerging.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

 

[6][FOI #12986 email]

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

[7]https://aus01.safelinks.protection.outlo...

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

-------------------------------------------------------------------

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
3. https://intranet.ndiastaff.ndia.gov.au/h...
4. mailto:[FOI #12986 email]
5. mailto:[NDIA request email]
6. mailto:[FOI #12986 email]
7. https://www.righttoknow.org.au/help/offi...

hide quoted sections