Contract to make direct payments to service providers

Response to this request is long overdue. By law, under all circumstances, National Disability Insurance Agency should have responded by now (details). You can complain by requesting an internal review.

Jacqueline Softly

Dear National Disability Insurance Agency,

I understand the NDIA is no longer going to allow participants to directly pay their service providers. I understand this will be done by a company contracted to the NDIA.

Please provide any/all information that supports this policy change:
Rationale - what is this move based on?
What consideration was given to whether participants wanted this change? What consultation was carried out and any data gathered to support the change.
Expected outcomes - what does NDIA expect to achieve?
How this change will be monitored, evaluated, reported on.
Measures to safeguard the rights of participants and their nominees.

Please also provide any information regarding the contract to do this work including:
Who the contractor is.
How the contractor was selected. Process, selection criteria, conflicts of interest etc
How much they will be paid.
Length and terms of contract.
Details of their role e.g simply paying invoices provided to them, or a role in judging whether an invoice should be paid?
How the contractor role will interface with participants and their nominees and safeguards for participants and nominees.
What actions will be required of participants and nominees to make sure providers are paid. What information and support will be given to participants and nominees to enable them to take part in the process.

Any other information relevant to this policy change, contract details and impact on participants and nominees.

Yours faithfully,

Jacqueline Softly

foi, National Disability Insurance Agency

Thank you for contacting the National Disability Insurance Agency (NDIA).

 

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Warm regards

 

NDIA FOI Team
Email: [6][email address]

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References

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1. https://www.ndis.gov.au/about-us/policie...
2. mailto:[NDIA request email]
3. https://www.ndis.gov.au/about-us/policie...
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]

foi, National Disability Insurance Agency

2 Attachments

Dear Jacqueline Softly

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request. If you
require the attachment in a different format, please let us know.

 

We will process your request as quickly as possible. We will also keep in
regular contact with you, especially if there's any delay. At this stage,
you can expect to hear from us on or before 14 May 2021.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Kind regards

 

 

Freedom of Information Officer

Parliamentary, Ministerial & FOI Branch

Government Division

National Disability Insurance Agency

 

[2]Title: NDIS delivered by the National Disability Insurance Agency

 

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References

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1. mailto:[NDIA request email]

foi, National Disability Insurance Agency

3 Attachments

Dear Jacqueline Softly

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request. If you
require this in a different format, please let us know.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial & FOI Branch

Government Division

National Disability Insurance Agency

 

Email: [2][NDIA request email]

 

[3]NDIA

[4]cid:image003.png@01D60783.3FDB3890

 

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References

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2. mailto:[NDIA request email]