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Information released under FOI Request LEX 39013, unredacted.

Claire made this Freedom of Information request to Department of Human Services

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From: Claire

Delivered

Dear Department of Human Services,

I am requesting access to operational information for the Department of Human Services relating to vulnerability indicators. Specifically; I am requesting access to the information released under FOI LEX 39013. Additionally, I am requesting access to operational information relating to vulnerability indicators current as of the years 2010, 2011, 2012, and 2013.

Yours faithfully,

Emily Robinson

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX41827 Registration Acknowledgement letter.pdf
184K Download View as HTML


Dear Ms Robinson

 

Thank you for your email.

 

The department has taken your email to be a request (registered as
LEX41827) under the Freedom of Information Act 1982 (FOI Act) for the
following documents:

 

I am requesting access to operational information relating to
vulnerability indicators current as of the years 2010, 2011, 2012, and
2013.

 

The remaining part of your email, the department considers to be a request
(registered as LEX41821) for the document released in response to LEX
39013 from the department’s disclosure log and will respond in due course.

 

Kind regards

 

Ellen

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX41827 s24AB s24AB letter.pdf
331K Download View as HTML


Dear Ms Robinson

 

Please find the attached correspondence in relation to your freedom of
information request.

 

Kind regards

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

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From: Claire

Delivered

Dear FOI.LEGAL.TEAM,

I revise my request with the reference number LEX 41827 as follows:

• Circumstances affecting capacity to comply with compulsory requirements staff training packages, policies, guidelines, directives, and procedures not publicly available including operational information created by the department for internal use and operational information provided to the department by another department.

• The operational information requested is that used by Centrelink.

• The reference to “vulnerability indicators” is made in the context of how vulnerable customers requiring support are identified, the mechanism of this tool, the rules for its use, what support is extended to vulnerable customers, and Centrelink risk management for vulnerable customers. The reference is used as a specific term as well as a description of information sought.

• The reference to information “current as of the years 2010, 2011, 2012, and 2013” is made in the context of information that was current in the respective years that may or may not still be current today. In this instance, “current” is used in the context of being applicable to customers and/or staff in those respective years whether or not it is still applicable to this day.

As an example; a Centrelink customer receiving Newstart Allowance has a mental health condition impacting their ability to comply with compulsory requirements such as looking for work. The customer is identified as vulnerable and requiring support, so a vulnerability indicator is applied to their customer record for Medical conditions - Mental health. The Operational Blueprint Circumstances affecting capacity to comply with compulsory requirement 001-10050000 located at http://operational.humanservices.gov.au/... and the Freedom of Information release for reference LEX 39013 do not provide sufficient information to fully understand the vulnerability indicator process. Specifically, further information is required to describe the following:

• How Centrelink provides additional support to vulnerable customers. For example, in the hypothetical situation above, would Centrelink simply recommend interventions or is Centrelink responsible for providing further support?

• What the support entails. For example, in the hypothetical situation above, would Centrelink recommend or facilitate access to counselling and/or a social worker?

• How Centrelink manages risk for these customers. For example, in the hypothetical situation above, a person experiencing a mental health crisis is at significant risk of causing harm to themselves or others; how does Centrelink manage the risk they pose to the customer such as inappropriate expectations of looking for work?

• The review process (automatic or otherwise) for vulnerability indicators. For example, in the hypothetical situation above, once the customer’s vulnerability indicator has been recorded, what is the process for deciding whether to set an automatic review for a specified period and what is the process for manual review? What information is considered in removing vulnerability indicators from vulnerable customers’ records, if any?

Please advise if you require further revision of my request.

Yours sincerely,

Emily Robinson

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From: FOI.LEGAL.TEAM
Department of Human Services

Dear Ms Robinson

 

Thank you for your response and the additional information you have
provided.

 

Please confirm my understanding of your request

 

I have reviewed your request and understand that you wish to revise your
request to be for the following documents:

 

·         Centrelink staff training packages, policies, guidelines,
directives, and procedures that are not publicly available and used in
conjunction with the operational blueprint ‘Circumstances affecting
capacity to comply with compulsory requirements (001-10050000)’;

o   these documents may include documents by the department for internal
use and provided to the department by another department.

 

·         Centrelink documents (staff training packages, policies,
guidelines, directives, and procedures) that are not publicly available
and use the term ‘vulnerability indicators’ applicable to customers and/or
staff in 2010, 2011, 2012 and 2013;

 

·         Centrelink documents (staff training packages, policies,
guidelines, directives, and procedures) that are not publicly available
and describe the process that staff should follow when identifying
customers who are vulnerable, in 2010, 2011, 2012 and 2013;

 

·         Centrelink documents that are used by staff to provide support
to ‘vulnerable’ customers;

 

·         Centrelink documents that are used by staff to manage any risk
presented by a ‘vulnerable’ customer, either to themselves or others.

 

·         Centrelink documents that are used by staff to review
‘vulnerability indicators’.

 

Note: I am seeking documents that were used at any point during the time
period of 2010 - 2013.

 

Please consider the above understanding of your request and confirm if
this is your intended revised request.

 

The meaning of ‘vulnerable’

 

To assist the FOI team in processing your request, could you also please
identify what definition you are using when you refer to ‘vulnerable’. In
particular, please identify whether you are using the term vulnerable in
the same way as used in the Guide to Social Security Law or in some other
way.

 

The Guide to Social Security Law uses the term ‘vulnerable’ to describe
the following: 

 

·         ‘vulnerable claimant’ to describe a number of people in a number
of different ‘vulnerable circumstances’, see here:
[1]http://guides.dss.gov.au/guide-social-se... and

 

·         ‘indicators of vulnerability’ to describe that someone is
vulnerable when someone is dealing with financial hardship, financial
exploitation, failing to undertake reasonable self-care or currently
homeless, or at risk of homelessness, see here:
[2]http://guides.dss.gov.au/guide-social-se....

 

Please confirm the meaning of ‘vulnerable’ in the context of your request.

 

If you do not respond by close of business Monday 14 January 2019, I will
consider your request not revised and will remain consulting with you.

 

Kind regards

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [3][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

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From: Claire

Delivered

Dear FOI.LEGAL.TEAM,

I confirm that your understanding of my request as described in your response is my intended revised request.

I confirm that the term “vulnerable” is used in this context as appears in the Guide to Social Security Law per the links you provided in your response.

Yours sincerely,

Emily Robinson

Link to this

From: FOI.LEGAL.TEAM
Department of Human Services

Dear Ms Robinson

 

Thank you for confirming your revised scope.

 

Kind regards

 

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]    

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

 

 

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX41827 s24AB s24AB consultation letter.pdf
521K Download View as HTML


Dear Ms Robinson

 

I note that you have previously revised your request following earlier
consultation. However, after further investigation with internal business
areas, I consider that a practical refusal reason remains in relation to
the identification of documents.

 

Please find the attached consultation letter regarding your request.

 

Kind regards

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]    

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

From: FOI.LEGAL.TEAM <[email address]>
Sent: Monday, 14 January 2019 3:09 PM
To: 'Claire' <[FOI #5206 email]>
Subject: RE: LEX41827 - Your FOI request - Consultation letter
[SEC=UNCLASSIFIED]

 

Dear Ms Robinson

 

Thank you for confirming your revised scope.

 

Kind regards

 

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [2][email address]    

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

 

 

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