Internal communications about the Legislation FAQ webpage (20 April 2025 to 1 May 2025)
Dan Collins made this Freedom of Information request to National Disability Insurance Agency
Dear National Disability Insurance Agency,
As per the Freedom of Information Act I am requesting access to the below documents:
All communications sent during the period 20 April 2025 to 1 May 2025 regarding the NDIS webpage titled 'Frequently asked questions about legislation’ (https://www.ndis.gov.au/changes-ndis-leg...) or the page's content, to or from the following staff members:
- Corri McKenzie (Deputy CEO Service Design and Improvement)
- Shannon Rees (GM Strategic Communications, Service Design and Improvement)
- Thomas O'Byrne (BM Media, Service Design and Improvement)
- Elyse Moore (Acting, BM Scheme Communications and Awareness, Service Design and Improvement)
- Yvette McKenzie (BM Platform and Channels, Service Design and Improvement)
- Laura Wilkinson (GM Service Design, Service Design and Improvement)
- Shane Robinson (BM Service Design Delivery, Service Design and Improvement)
- Carly Sierota (BM Service Guidance, Service Design and Improvement)
- Clair Wheeler (BM Strategy, Service Design and Improvement)
- Alex Rosenthal (BM Engagement and Inclusion, Service Design and Improvement)
- Julie Fayers (BM Strategic Change, Service Design and Improvement)
- Prue Coroneos (GM Policy and Practice Leadership, Service Design and Improvement)
- Peggie Tobin (BM Scheme Policy, Service Design and Improvement)
- Scott McNaughton (Deputy CEO Service Delivery)
- Martin Nightingale (BM National Contact Centre, Service Delivery)
- Kellie Maloney (BM Scheme Reforms and Transition, Service Delivery)
With appreciation,
Dan Collins
Thank you for your email to the National Disability Insurance Agency
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Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
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5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dan Collins left an annotation ()
Hi Paul – You can find the names, contact details, and positions of NDIA senior executive staff on the Government directory website: https://www.directory.gov.au/portfolios/...
Dear Dan Collins
Freedom of Information Request: Acknowledgement
Thank you for your request of 1 May 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents/information held
by the National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
"... All communications sent during the period 20 April 2025 to 1 May
2025 regarding the NDIS webpage titled 'Frequently asked questions about
legislation’
([1]https://aus01.safelinks.protection.outlo...)
or the page's content, to or from the following staff members:
- Corri McKenzie (Deputy CEO Service Design and Improvement)
- Shannon Rees (GM Strategic Communications, Service Design and
Improvement)
- Thomas O'Byrne (BM Media, Service Design and Improvement)
- Elyse Moore (Acting, BM Scheme Communications and Awareness, Service
Design and Improvement)
- Yvette McKenzie (BM Platform and Channels, Service Design and
Improvement)
- Laura Wilkinson (GM Service Design, Service Design and Improvement)
- Shane Robinson (BM Service Design Delivery, Service Design and
Improvement)
- Carly Sierota (BM Service Guidance, Service Design and Improvement)
- Clair Wheeler (BM Strategy, Service Design and Improvement)
- Alex Rosenthal (BM Engagement and Inclusion, Service Design and
Improvement)
- Julie Fayers (BM Strategic Change, Service Design and Improvement)
- Prue Coroneos (GM Policy and Practice Leadership, Service Design and
Improvement)
- Peggie Tobin (BM Scheme Policy, Service Design and Improvement)
- Scott McNaughton (Deputy CEO Service Delivery)
- Martin Nightingale (BM National Contact Centre, Service Delivery)
- Kellie Maloney (BM Scheme Reforms and Transition, Service Delivery)
..."
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request started 2 May 2025. This 30-day period
expires on 1 June 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 1 July 2025.
Please let us know if you agree by Thursday 29 May 2025.
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
1. Can I please request a response regarding our request for a 30-day
extension of time, by Thursday 29 May 2025.
Next steps
I have completed some preliminary work on your request, however your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [2][NDIA request email].
Regards,
Cindy
Cindy – CGN062
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [3][NDIA request email]
[4]NDIA logo
[5]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[6]Aboriginal and Torres Strait Islander flags graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
Dear National Disability Insurance Agency,
I can confirm that NDIA staff surnames and contact details are irrelevant to my request and I agree to a 30-day extension of time through to 1 July 2025.
With appreciation,
Dan Collins
Dear Dan Collins
Freedom of Information Request: Acknowledgement
Thank you for your request of 1 May 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents/information held
by the National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
"... All communications sent during the period 20 April 2025 to 1 May
2025 regarding the NDIS webpage titled 'Frequently asked questions about
legislation’ (link provided) or the page's content, to or from the
following staff members:
- Corri McKenzie (Deputy CEO Service Design and Improvement)
- Shannon Rees (GM Strategic Communications, Service Design and
Improvement)
- Thomas O'Byrne (BM Media, Service Design and Improvement)
- Elyse Moore (Acting, BM Scheme Communications and Awareness, Service
Design and Improvement)
- Yvette McKenzie (BM Platform and Channels, Service Design and
Improvement)
- Laura Wilkinson (GM Service Design, Service Design and Improvement)
- Shane Robinson (BM Service Design Delivery, Service Design and
Improvement)
- Carly Sierota (BM Service Guidance, Service Design and Improvement)
- Clair Wheeler (BM Strategy, Service Design and Improvement)
- Alex Rosenthal (BM Engagement and Inclusion, Service Design and
Improvement)
- Julie Fayers (BM Strategic Change, Service Design and Improvement)
- Prue Coroneos (GM Policy and Practice Leadership, Service Design and
Improvement)
- Peggie Tobin (BM Scheme Policy, Service Design and Improvement)
- Scott McNaughton (Deputy CEO Service Delivery)
- Martin Nightingale (BM National Contact Centre, Service Delivery)
- Kellie Maloney (BM Scheme Reforms and Transition, Service Delivery)…”
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request will commence from 2 May 2025. This
30-day period expires on 1 June 2025.
The 30-day period can be extended in a number of ways, including with your
agreement.
Extension of Time Request:
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 1 July 2025.
Please let us know if you agree by Friday 30 May 2025.
Explanation of Extension of Time Request:
The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.
FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.
You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Action Required
1. Can I please request a response regarding our request for a 30-\day
extension of time, by Friday 30 May 2025.
Next steps
I have completed some preliminary work on your request, however your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards,
Cindy
Cindy – CGN062
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
Dear Cindy,
You seem to have sent two extension requests. I already replied early this morning to your first request (dated 27 May 2025) agreeing to an extension.
Yours sincerely,
Dan Collins
Dear Dan Collins,
Thank you for your request for information.
Please find attached correspondence in relation to your request.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
Dear Carolyn,
I'd like to seek your assistance to revise the request so it can be completed. I'm happy to keep lines of communication open whilst we find a solution rather considering my suggestions below to be the final revised scope.
I’m looking for emails that discuss the decision to include/remove/edit the item “What are flexible and stated supports? (new)” on the “Frequently asked questions about legislation” webpage.
The list of staff I included is long because I have no concrete knowledge of who would be involved in that sort of decision. If I had to choose, I suppose I would say Shannon Rees, Elyse Moore, Corri McKenzie and Thomas O'Byrne would be the highest priority; but I included everyone I did on that list because, from my outside perspective, all of them are plausible options.
Can I suggest trying the following search criteria ("AND" meaning that the result must include both terms/phrases):
- “FAQ” AND “What are flexible and stated supports?”
- “FAQ” AND “flexible support”
- “FAQ” AND “stated support”
- “FAQ” AND “remove”
- “FAQ” AND “delete”
- “FAQ” AND “take down”
Please let me know if there is something else you would suggest trying now that you have further context. Your team are certainly the document finding experts when compared to the limited knowledge I'm working with, so your advice is appreciated.
Many thanks,
Dan Collins
Dear Dan
Thank you for your response.
I asked our Cyber Security Team to run those searches for you, which was
completed as two separate searches:
Search 1 - with all original 16 names, plus the keywords you identified:
993 possible matches.
Search 2 - Shannon Rees, Elyse Moore, Corri McKenzie and Thomas O'Byrne
plus the keywords you identified: 392 possible matches.
If you would like to go ahead with the first option, I suggest the
following as a revised scope:
All communications sent to/from the following
staff during the period 20 April 2025 to 1 May 2025:
- Corri McKenzie (Deputy CEO Service
Design and Improvement)
- Shannon Rees (GM Strategic
Communications, Service Design and Improvement)
- Thomas O'Byrne (BM Media, Service
Design and Improvement)
- Elyse Moore (Acting, BM Scheme
Communications and Awareness, Service Design and Improvement)
- Yvette McKenzie (BM Platform and
Channels, Service Design and Improvement)
- Laura Wilkinson (GM Service Design,
Service Design and Improvement)
- Shane Robinson (BM Service Design
Delivery, Service Design and Improvement)
- Carly Sierota (BM Service Guidance,
Service Design and Improvement)
- Clair Wheeler (BM Strategy, Service
Design and Improvement)
- Alex Rosenthal (BM Engagement and
Inclusion, Service Design and Improvement)
- Julie Fayers (BM Strategic Change,
Service Design and Improvement)
- Prue Coroneos (GM Policy and
Practice Leadership, Service Design and Improvement)
- Peggie Tobin (BM Scheme Policy,
Service Design and Improvement)
- Scott McNaughton (Deputy CEO Service
Delivery)
- Martin Nightingale (BM National
Contact Centre, Service Delivery)
- Kellie Maloney (BM Scheme Reforms
and Transition, Service Delivery)
Containing the following keywords:
- “FAQ” AND “What are flexible and
stated supports?”
- “FAQ” AND “flexible support”
- “FAQ” AND “stated support”
- “FAQ” AND “remove”
- “FAQ” AND “delete”
- “FAQ” AND “take down”
Alternatively, please let me know how you would like to proceed.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
Hi Carolyn,
Thank you for looking into it further.
Am I right to assume 993 matches would still incur a practical refusal, as it still comes out to 16.5 hours processing time? But the 392 matches at 6.5 hours would be acceptable? If search 1 wouldn’t incur the practical refusal using the scope you’ve suggested, that certainly would be my preference over search 2, but I wouldn't want to proceed with any scope that can't be completed.
Brainstorming another option for hopefully hitting somewhere between the two, would a split like this help?
All communications sent to/from the following staff during the period 20 April 2025 to 1 May 2025:
Group 1.
- Corri McKenzie (Deputy CEO Service Design and Improvement)
- Shannon Rees (GM Strategic Communications, Service Design and Improvement)
- Thomas O'Byrne (BM Media, Service Design and Improvement)
- Elyse Moore (Acting, BM Scheme Communications and Awareness, Service Design and Improvement)
- Peggie Tobin (BM Scheme Policy, Service Design and Improvement)
- Scott McNaughton (Deputy CEO Service Delivery)
- Kellie Maloney (BM Scheme Reforms and Transition, Service Delivery)
Group 1. search criteria:
- “FAQ” AND “What are flexible and stated supports?”
- “FAQ” AND “flexible support”
- “FAQ” AND “stated support”
- “FAQ” AND “remove”
- “FAQ” AND “delete”
- “FAQ” AND “take down”
Group 2.
- Yvette McKenzie (BM Platform and Channels, Service Design and Improvement)
- Shane Robinson (BM Service Design Delivery, Service Design and Improvement)
- Laura Wilkinson (GM Service Design, Service Design and Improvement)
- Carly Sierota (BM Service Guidance, Service Design and Improvement)
- Clair Wheeler (BM Strategy, Service Design and Improvement)
- Alex Rosenthal (BM Engagement and Inclusion, Service Design and Improvement)
- Julie Fayers (BM Strategic Change, Service Design and Improvement)
- Prue Coroneos (GM Policy and Practice Leadership, Service Design and Improvement)
- Martin Nightingale (BM National Contact Centre, Service Delivery)
Group 2. search criteria:
- “FAQ” AND “What are flexible and stated supports?”
With appreciation,
Dan Collins
Dear Carolyn,
Hope you're well.
Were you able to get any answers back from the team about the other scope options I sent through last week (28 June)?
Yours sincerely,
Dan
Good Morning Dan
Apologies for the delay, I was on unplanned leave last week, however we
did get the Cyber Security Team to run the searches requested.
Search 1 provided 395 possible matches, and Search 2 was a NIL result.
From here, I can advise that I am able to process the request with the 993
possible matches, if you would like to proceed with that option, however,
it will take me longer to complete. Alternatively, if you would like to
proceed with Search 1 below, I can also process that one for you, which
will be quicker for me to process.
Please let me know your preference.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
Dear Carolyn,
No need to apologise, I hope you're back feeling better this week.
If you've received the go-ahead for 993 matches then I'd like to proceed with that. Whilst it will increase the workload now, I'm thinking the bigger scope will capture everything required and save us having to spend time later on a follow up request.
I'm happy to go forward with a version of the scope you suggested in your email on 27 June:
"All communications sent to/from the following staff during the period 20 April 2025 to 1 May 2025:
- Corri McKenzie (Deputy CEO Service Design and Improvement)
- Shannon Rees (GM Strategic Communications, Service Design and Improvement)
- Thomas O'Byrne (BM Media, Service Design and Improvement)
- Elyse Moore (Acting, BM Scheme Communications and Awareness, Service Design and Improvement)
- Yvette McKenzie (BM Platform and Channels, Service Design and Improvement)
- Laura Wilkinson (GM Service Design, Service Design and Improvement)
- Shane Robinson (BM Service Design Delivery, Service Design and Improvement)
- Carly Sierota (BM Service Guidance, Service Design and Improvement)
- Clair Wheeler (BM Strategy, Service Design and Improvement)
- Alex Rosenthal (BM Engagement and Inclusion, Service Design and Improvement)
- Julie Fayers (BM Strategic Change, Service Design and Improvement)
- Prue Coroneos (GM Policy and Practice Leadership, Service Design and Improvement)
- Peggie Tobin (BM Scheme Policy, Service Design and Improvement)
- Scott McNaughton (Deputy CEO Service Delivery)
- Martin Nightingale (BM National Contact Centre, Service Delivery)
- Kellie Maloney (BM Scheme Reforms and Transition, Service Delivery)
Containing the following keywords:
- “FAQ” AND “What are flexible and stated supports?”
- “FAQ” AND “flexible support”
- “FAQ” AND “stated support”
- “FAQ” AND “remove”
- “FAQ” AND “delete”
- “FAQ” AND “take down”
Please take this request to mean all parts of the communication, including any attachments. "
Thank you for taking the time to consult on the scope and following it up with the Cyber Security Team. I look forward to receiving the decision documents in due course.
With appreciation,
Dan Collins
Dear Dan
I am writing to ask if we can narrow the scope of the request further, to
remove documents that you are not interested in receiving.
I note that in previous correspondence, you mentioned that you are seeking
documents that discuss the decision to include/remove/edit the item “What
are flexible and stated supports? (new)” on the “Frequently asked
questions about legislation” webpage.
In processing your request, a number of the emails have been identified as
within the scope due to having the correct keywords in them. However, they
do not relate to the above subject matter.
Accordingly, I am seeking your agreement to limit the scope further to
include only those documents that are relevant to the information you are
seeking.
I propose the following additional wording, highlighted below, for your
consideration:
All communications sent to/from the following staff during the period 20
April 2025 to 1 May 2025:
- Corri McKenzie (Deputy CEO Service Design and Improvement)
- Shannon Rees (GM Strategic Communications, Service Design and
Improvement)
- Thomas O'Byrne (BM Media, Service Design and Improvement)
- Elyse Moore (Acting, BM Scheme Communications and Awareness, Service
Design and Improvement)
- Yvette McKenzie (BM Platform and Channels, Service Design and
Improvement)
- Laura Wilkinson (GM Service Design, Service Design and Improvement)
- Shane Robinson (BM Service Design Delivery, Service Design and
Improvement)
- Carly Sierota (BM Service Guidance, Service Design and Improvement)
- Clair Wheeler (BM Strategy, Service Design and Improvement)
- Alex Rosenthal (BM Engagement and Inclusion, Service Design and
Improvement)
- Julie Fayers (BM Strategic Change, Service Design and Improvement)
- Prue Coroneos (GM Policy and Practice Leadership, Service Design and
Improvement)
- Peggie Tobin (BM Scheme Policy, Service Design and Improvement)
- Scott McNaughton (Deputy CEO Service Delivery)
- Martin Nightingale (BM National Contact Centre, Service Delivery)
- Kellie Maloney (BM Scheme Reforms and Transition, Service Delivery)
Containing the following keywords:
- “FAQ” AND “What are flexible and stated supports?”
- “FAQ” AND “flexible support”
- “FAQ” AND “stated support”
- “FAQ” AND “remove”
- “FAQ” AND “delete”
- “FAQ” AND “take down”
The communication must discuss the decision to include/remove/edit the
item “What are flexible and stated supports? (new)” on the “Frequently
asked questions about legislation” webpage. Please take this request to
mean all parts of the communication, including any attachments.
Can you please let me know if you agree as soon as possible so that I can
remove the irrelevant documents and finalise processing your request.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
Dear Carolyn,
I apologise for the slow reply. The Right To Know website has had significant technical issues over the last week or so and has been very difficult to access reliably.
I'm concerned that limiting the request to only the specific item in question may cause more tangentially relevant information to slip through the cracks, but I'd be happy to update the scope with this:
"The communication must:
- Discuss a decision to include/remove/edit an item on the “Frequently asked questions about legislation” webpage.
and/or
- Discuss current or proposed agency guidelines/policies on how "stated supports" are described in a participant's NDIS plan.
Please take this request to mean all parts of the communication, including any attachments."
With appreciation,
Dan Collins
Dear Dan
I hope you are well.
I am writing to follow up the below email please. I would appreciate a
response as soon as you can, to enable me to continue processing your
request.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
From: foi <[NDIA request email]>
Sent: Monday, 28 July 2025 1:01 PM
To: 'Dan Collins' <[FOI #13104 email]>
Cc: foi <[NDIA request email]>
Subject: RE: FOI 24/25-1870 - Your request for information - Consultation
[SEC=OFFICIAL]
Dear Dan
I am writing to ask if we can narrow the scope of the request further, to
remove documents that you are not interested in receiving.
I note that in previous correspondence, you mentioned that you are seeking
documents that discuss the decision to include/remove/edit the item “What
are flexible and stated supports? (new)” on the “Frequently asked
questions about legislation” webpage.
In processing your request, a number of the emails have been identified as
within the scope due to having the correct keywords in them. However, they
do not relate to the above subject matter.
Accordingly, I am seeking your agreement to limit the scope further to
include only those documents that are relevant to the information you are
seeking.
I propose the following additional wording, highlighted below, for your
consideration:
All communications sent to/from the following staff during the period 20
April 2025 to 1 May 2025:
- Corri McKenzie (Deputy CEO Service Design and Improvement)
- Shannon Rees (GM Strategic Communications, Service Design and
Improvement)
- Thomas O'Byrne (BM Media, Service Design and Improvement)
- Elyse Moore (Acting, BM Scheme Communications and Awareness, Service
Design and Improvement)
- Yvette McKenzie (BM Platform and Channels, Service Design and
Improvement)
- Laura Wilkinson (GM Service Design, Service Design and Improvement)
- Shane Robinson (BM Service Design Delivery, Service Design and
Improvement)
- Carly Sierota (BM Service Guidance, Service Design and Improvement)
- Clair Wheeler (BM Strategy, Service Design and Improvement)
- Alex Rosenthal (BM Engagement and Inclusion, Service Design and
Improvement)
- Julie Fayers (BM Strategic Change, Service Design and Improvement)
- Prue Coroneos (GM Policy and Practice Leadership, Service Design and
Improvement)
- Peggie Tobin (BM Scheme Policy, Service Design and Improvement)
- Scott McNaughton (Deputy CEO Service Delivery)
- Martin Nightingale (BM National Contact Centre, Service Delivery)
- Kellie Maloney (BM Scheme Reforms and Transition, Service Delivery)
Containing the following keywords:
- “FAQ” AND “What are flexible and stated supports?”
- “FAQ” AND “flexible support”
- “FAQ” AND “stated support”
- “FAQ” AND “remove”
- “FAQ” AND “delete”
- “FAQ” AND “take down”
The communication must discuss the decision to include/remove/edit the
item “What are flexible and stated supports? (new)” on the “Frequently
asked questions about legislation” webpage. Please take this request to
mean all parts of the communication, including any attachments.
Can you please let me know if you agree as soon as possible so that I can
remove the irrelevant documents and finalise processing your request.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [5][NDIA request email]
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The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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Dear Carolyn,
Sorry about that. I replied on Monday but the sent status says unknown so I think it may have been lost. https://www.righttoknow.org.au/request/i...
Take 2:
I apologise for the slow reply. The Right To Know website has had significant technical issues over the last week or so and has been very difficult to access reliably.
I'm concerned that limiting the request to only the specific item in question may cause more tangentially relevant information to slip through the cracks, but I'd be happy to update the scope with this:
"The communication must:
- Discuss a decision to include/remove/edit an item on the “Frequently asked questions about legislation” webpage.
and/or
- Discuss current or proposed agency guidelines/policies on how "stated supports" are described in a participant's NDIS plan.
Please take this request to mean all parts of the communication, including any attachments."
With appreciation,
Dan Collins
Paul Carter left an annotation ()
Where did you get the names and job titles from? Thanks