Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  

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References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear Stuart

Freedom of Information Request: Acknowledgement

 Thank you for your request of 3 May 2025, made under the Freedom of
Information Act 1982 (FOI Act), for information held by the National
Disability Insurance Agency (NDIA).

Scope of your Request

 You have requested access to:

“I request access to this information under the Freedom of Information
Act.

Please provide the following figures for:

• FY 2024-25 Q3 (1 January 2025  31 March 2025)

1. The number of persons with an access request in progress as at the
beginning of the quarter

2. The number of persons with an access request in progress at at the end
of the quarter

3. The number of persons with access met in the quarter

4. The number of persons with access not met in the quarter

5. The total number of access requests received during the quarter

6. The number of persons who made an access request during the quarter

7. The total number of access decisions or requests for more information
made during the quarter, and;

a). The number of those decisions/requests made within 21 days of
receiving the access request.

b). The number of those decisions/requests made within 22 to 60 days of
receiving the access request.

c). The number of those decisions/requests made within 61 to 111 days of
receiving the access request.

d). The number of those decisions/requests made 112 or more days after
receiving the access request.

8. The total number of access decisions or requests for more information
made during the quarter, after more information had been provided, and;

a). The number of those decisions/requests made within 14 days of
receiving the additional information.

b). The number of those decisions/requests made within 15 to 40 days of
receiving the additional information.

c). The number of those decisions/requests made within 41 to 104 days of
receiving the additional information.

d). The number of those decisions/requests made 105 or more days after
receiving the additional information.”

Processing Timeframes

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 4 May 2025. This 30-day
period expires on 2 June 2025

The 30-day period can be extended in a number of ways, including with your
agreement.

 
Extension of Time Request:

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 2 July 2025.

Please let us know if you agree by 9 May 2025

Explanation of Extension of Time Request:

The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.

FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.

You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).

Irrelevant Information

 Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

Action Required
1. Can I please request a response regarding our request for a 30-day
extension of time, by 9 May 2025

Next steps

I have completed some preliminary work on your request, however your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

Regards

Alana AFW410

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

T 1800 800 110 E [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

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Dear Stuart,

I apologise for the delay in processing your request for information, and
the lack of responses to your earlier emails.

Your request has now been assigned, and I aim to have your request
finalised by close of business Friday 04 July 2025.

If you have any questions or concerns in the meantime, please do not
hesitate to reach out.

Kind Regards

Megan

Freedom of Information Officer 

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency 

E [1][NDIA request email]    

[2]NDIA logo 

[3]LGBTIQA+ rainbow graphic 

[4]A white sign with green text Description automatically generated

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Hi Stuart,

Thank you for your email, the search consult for your request FOI
24/25-1884 had commenced several weeks ago, unfortunately there was a
delay in having your request assigned for processing.

I will commence the consultation process for your new request shortly.
There might be a delay in receiving the requested information for your new
request, due to the end of financial year reporting. I will provide you
with an update of any expected delays for your new request once I have
received advice from the division.

Kind Regards

Megan

Freedom of Information Officer 

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency 

E [1][NDIA request email]    

[2]NDIA logo 

[3]LGBTIQA+ rainbow graphic 

[4]A white sign with green text Description automatically generated

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Dear Stuart,

Thank you for your patience and understanding whilst we process your
request for Information.

Please find attached correspondence and documents in relation to your
request. 

If you require these in a different format, please let us know.  

Please contact us at [1][NDIA request email] if you have any questions or
require help. 

Kind regards 

Megan

Freedom of Information Officer 

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency 

E [2][NDIA request email]    

[3]NDIA logo 

[4]LGBTIQA+ rainbow graphic 

[5]A white sign with green text Description automatically generated

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