Serco Call Centre Trial Report

Evelyn Doyle made this Freedom of Information request to Department of Human Services

Currently waiting for a response from Department of Human Services, they must respond promptly and normally no later than (details).

From: Evelyn Doyle


Dear Department of Human Services,

I note in a Sydney Morning Herald newspaper article dated 30 October 2018, there is mention of a $51m trial to outsource Centrelink call centre services to Serco.

Since then, the department has proceeded with a large call centre outsourcing project to various companies based on the report outlining the findings of the trial, and from which the decision to outsource was made.

I would like to request a copy of the report under administrative access, as I assume the department has it ready to hand or could provide a link. I searched the Department of Human Services website but have not managed to locate the report.

If administrative access is not an available option, please accept this as a formal freedom of information request for the report under the FOI Act.

Thank you in advance for processing this request.

Yours faithfully,

Evelyn Doyle

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Dear Ms Doyle


Please find attached correspondence in relation to your Freedom of
Information request.





Freedom of Information Team

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

[1][email address]


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