Serco Call Centre Trial Report

Evelyn Doyle made this Freedom of Information request to Department of Human Services

Currently waiting for a response from Department of Human Services, they must respond promptly and normally no later than (details).

From: Evelyn Doyle

Delivered

Dear Department of Human Services,

I note in a Sydney Morning Herald newspaper article dated 30 October 2018, there is mention of a $51m trial to outsource Centrelink call centre services to Serco.

Since then, the department has proceeded with a large call centre outsourcing project to various companies based on the report outlining the findings of the trial, and from which the decision to outsource was made.

I would like to request a copy of the report under administrative access, as I assume the department has it ready to hand or could provide a link. I searched the Department of Human Services website but have not managed to locate the report.

If administrative access is not an available option, please accept this as a formal freedom of information request for the report under the FOI Act.

Thank you in advance for processing this request.

Yours faithfully,

Evelyn Doyle

Link to this

From: FOI.LEGAL.TEAM
Department of Human Services


Attachment image001.png
4K Download

Attachment LEX 43040 Registration Acknowledgement Letter.pdf
35K Download View as HTML


Dear Ms Doyle

 

Please find attached correspondence in relation to your Freedom of
Information request.

 

Regards

 

 

Freedom of Information Team

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

[1][email address]

[2]cid:image001.png@01D4DF1F.F6F6D9E0

show quoted sections

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[email address]

Link to this

Things to do with this request

Anyone:
Department of Human Services only: