Visitor complaints log

Samantha Jonscher made this Freedom of Information request to National Gallery of Australia

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Samantha Jonscher
Sent

Dear National Gallery of Australia,

I'm hoping that you can please provide me with documents that detail the customer complaints that the gallery has fielded for (if possible) the last three years.

Please consider this a formal freedom of information request.

Thanks for your time,

Yours faithfully,

Samantha Jonscher

Link to this Report
Freedom of Information, National Gallery of Australia

Good Afternoon Samantha

Thank you for your request under the Freedom of Information Act.

So that I can completely understand the scope of the request could you please provide me with a contact telephone number or alternatively could you please call me on the number below to discuss.

Once we have been able to speak and clarify the scope then I will be able to give further consideration of your request.

Yours sincerely


Kirsti Partridge
FOI Officer
P +61 2 6240 6591 | nga.gov.au

-----Original Message-----
From: Samantha Jonscher [mailto:[FOI #3525 email]]
Sent: Monday, 15 May 2017 7:26 PM
To: Information
Subject: Freedom of Information request - Visitor complaints log

Dear National Gallery of Australia,

I'm hoping that you can please provide me with documents that detail the customer complaints that the gallery has fielded for (if possible) the last three years.

Please consider this a formal freedom of information request.

Thanks for your time,

Yours faithfully,

Samantha Jonscher

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #3525 email]

Is [NGA request email] the wrong address for Freedom of Information requests to National Gallery of Australia? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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Link to this Report
Kirsti Partridge, National Gallery of Australia

4 Attachments

Good Morning Samantha

 

Just following up on my email earlier this week in the hope that we could
have a chat regarding your information request.

 

Could you please contact  me on 6240 6591.

 

Yours sincerely

 

Kirsti

 

 

Kirsti Partridge
Governance and Planning Manager

P +61 2 6240 6591 | [1]nga.gov.au
[2]cid:image001.png@01D12C3B.4AB82610
 

[3]cid:image002.png@01D12C3B.4AB82610  [4]cid:image003.png@01D12C3B.4AB82610   [5]cid:image004.png@01D12C3B.4AB82610

 

 

 

-----Original Message-----
From: Freedom of Information
Sent: Tuesday, 16 May 2017 4:16 PM
To: '[FOI #3525 email]'
Subject: FW: Freedom of Information request - Visitor complaints log

 

Good Afternoon Samantha

 

Thank you for your request under the Freedom of Information Act.

 

So that I can completely understand the scope of the request could you
please provide me with a contact telephone number or alternatively could
you please call me on the number below to discuss. 

 

Once we have been able to speak  and clarify the scope then I will be able
to give further consideration of your request.

 

Yours sincerely

 

    

Kirsti Partridge

FOI Officer

P +61 2 6240 6591 | nga.gov.au

 

 

-----Original Message-----

From: Samantha Jonscher
[[6]mailto:[FOI #3525 email]]

Sent: Monday, 15 May 2017 7:26 PM

To: Information

Subject: Freedom of Information request - Visitor complaints log

 

Dear National Gallery of Australia,

 

I'm hoping that you can please provide me with documents that detail the
customer complaints that the gallery has fielded for (if possible) the
last three years.

 

Please consider this a formal freedom of information request.

 

Thanks for your time,

 

Yours faithfully,

 

Samantha Jonscher

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[7][FOI #3525 email]

 

Is [8][NGA request email] the wrong address for Freedom of Information
requests to National Gallery of Australia? If so, please contact us using
this form:

[9]https://www.righttoknow.org.au/change_re...

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[10]https://www.righttoknow.org.au/help/offi...

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

 

                 

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The National Gallery of Australia is an Australian Government Agency. This
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privileged and confidential. If you are not the intended recipient, please
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6. mailto:[FOI #3525 email]
7. mailto:[FOI #3525 email]
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9. https://www.righttoknow.org.au/change_re...
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Link to this Report
Kirsti Partridge, National Gallery of Australia

5 Attachments

Good Afternoon Samantha

 

As discussed yesterday on the phone please find attached the formal
acknowledgement of your FOI request.

 

Please do not hesitate to contact me should you have any further questions
otherwise I will be in touch shortly after I identify all appropriate
documentation.

 

Kind regards

 

Kirsti

 

 

Kirsti Partridge
Governance and Planning Manager

P +61 2 6240 6591 | [1]nga.gov.au
[2]cid:image001.png@01D12C3B.4AB82610
 

[3]cid:image002.png@01D12C3B.4AB82610  [4]cid:image003.png@01D12C3B.4AB82610   [5]cid:image004.png@01D12C3B.4AB82610

 

 

 

From: Kirsti Partridge
Sent: Friday, 19 May 2017 9:34 AM
To: '[FOI #3525 email]'
Subject: RE: Freedom of Information request - Visitor complaints log

 

Good Morning Samantha

 

Just following up on my email earlier this week in the hope that we could
have a chat regarding your information request.

 

Could you please contact  me on 6240 6591.

 

Yours sincerely

 

Kirsti

 

 

Kirsti Partridge
Governance and Planning Manager

P +61 2 6240 6591 | [6]nga.gov.au
[7]cid:image001.png@01D12C3B.4AB82610
 

[8]cid:image002.png@01D12C3B.4AB82610  [9]cid:image003.png@01D12C3B.4AB82610   [10]cid:image004.png@01D12C3B.4AB82610

 

 

 

-----Original Message-----
From: Freedom of Information
Sent: Tuesday, 16 May 2017 4:16 PM
To: '[FOI #3525 email]'
Subject: FW: Freedom of Information request - Visitor complaints log

 

Good Afternoon Samantha

 

Thank you for your request under the Freedom of Information Act.

 

So that I can completely understand the scope of the request could you
please provide me with a contact telephone number or alternatively could
you please call me on the number below to discuss. 

 

Once we have been able to speak  and clarify the scope then I will be able
to give further consideration of your request.

 

Yours sincerely

 

    

Kirsti Partridge

FOI Officer

P +61 2 6240 6591 | nga.gov.au

 

 

-----Original Message-----

From: Samantha Jonscher
[[11]mailto:[FOI #3525 email]]

Sent: Monday, 15 May 2017 7:26 PM

To: Information

Subject: Freedom of Information request - Visitor complaints log

 

Dear National Gallery of Australia,

 

I'm hoping that you can please provide me with documents that detail the
customer complaints that the gallery has fielded for (if possible) the
last three years.

 

Please consider this a formal freedom of information request.

 

Thanks for your time,

 

Yours faithfully,

 

Samantha Jonscher

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[12][FOI #3525 email]

 

Is [13][NGA request email] the wrong address for Freedom of Information
requests to National Gallery of Australia? If so, please contact us using
this form:

[14]https://www.righttoknow.org.au/change_re...

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[15]https://www.righttoknow.org.au/help/offi...

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

 

                 

[16]banner

The National Gallery of Australia is an Australian Government Agency. This
email and any files transmitted with it contain information that may be
privileged and confidential. If you are not the intended recipient, please
delete the email and notify us immediately

References

Visible links
1. http://nga.gov.au/
http://nga.gov.au/
3. http://twitter.com/NatGalleryAus
4. http://facebook.com/NationalGalleryofAus...
5. https://www.instagram.com/nationalgaller...
6. http://nga.gov.au/
http://nga.gov.au/
8. http://twitter.com/NatGalleryAus
9. http://facebook.com/NationalGalleryofAus...
10. https://www.instagram.com/nationalgaller...
11. mailto:[FOI #3525 email]
12. mailto:[FOI #3525 email]
13. mailto:[NGA request email]
14. https://www.righttoknow.org.au/change_re...
15. https://www.righttoknow.org.au/help/offi...
16. http://nga.gov.au/

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Link to this Report
Samantha Jonscher
Sent

Hi Kirsti,

Thanks so much again!

Yours sincerely,

Samantha Jonscher

Link to this Report
Kirsti Partridge, National Gallery of Australia

7 Attachments

Good Morning Samantha

As promised please find attached the information you requested in your
withdrawn FOI on details of customer complaints regarding indigenous
artworks that the National Gallery of Australia has fielded for the last
three years and what percentage they make up of the total complaints we
receive.

 

Working off this information I made enquiries with staff in the Aboriginal
and Torres Strait Islander section and checked our feedback register and
consider over the last three years to have only received one complaint
regarding indigenous artworks and that is the scan attached. I have also
attached for your information a summary of feedback we have received over
the last three years in regards to our Indigenous collection and displays.

 

In terms of the total number of complaints we have received please see the
numbers listed below which are referenced to in our annual reports.  As we
have not yet finished this financial year I have not included these
figures as final analysis has not yet been concluded.

 

2015-16 We received 40 complaints (refer to page 31)  
[1]https://nga.gov.au/AboutUs/Reports/NGA_A...
2014-15 We received 37 complaints (refer to pages 49 – 50)

[2]https://nga.gov.au/AboutUs/Reports/NGA_A...

 

I hope I have covered everything you were after but if not please do not
hesitate to let me know what further information I can assist with.

 

Please do not hesitate to let me know if you have any questions.

 

Many thanks

 

Kirsti

 

 

 

Kirsti Partridge
Governance and Planning Manager

P +61 2 6240 6591 | [3]nga.gov.au
[4]cid:image001.png@01D12C3B.4AB82610
 

[5]cid:image002.png@01D12C3B.4AB82610  [6]cid:image003.png@01D12C3B.4AB82610   [7]cid:image004.png@01D12C3B.4AB82610

 

 

 

 

                 

[8]banner

The National Gallery of Australia is an Australian Government Agency. This
email and any files transmitted with it contain information that may be
privileged and confidential. If you are not the intended recipient, please
delete the email and notify us immediately

References

Visible links
1. https://nga.gov.au/AboutUs/Reports/NGA_A...
2. https://nga.gov.au/AboutUs/Reports/NGA_A...
3. http://nga.gov.au/
http://nga.gov.au/
5. http://twitter.com/NatGalleryAus
6. http://facebook.com/NationalGalleryofAus...
7. https://www.instagram.com/nationalgaller...
8. http://nga.gov.au/

Link to this Report