National Disability Insurance Agency
Part of the Social Services portfolio and a Federal authority, also called NDIA
The role of the National Disability Insurance Agency (NDIA) is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.
⚠️ Important information before making your request ⚠️
The NDIA publishes a large amount of information without the need for an FOI request.
Before you make a request we recommend:
- Searching Right to Know and the FOI Disclosure Log. A large number of documents (including Standard Operating Procedures (SOPs) and technical research articles) are already accessible.
- Checking the Operating Guidelines which explain how the NDIA makes decisions.
- Reviewing the Data Research Portal if you're interested in public statistics about the performance of the NDIA.
- Making sure the NDIA is the right authority to answer your request. For example, your request might be best answered by the NDIS Quality and Safeguards Commission. The NDIS Quality and Safeguards Commission is the independent regulator of NDIS services. They are a separate agency that holds documents about NDIS providers and restrictive practices.
Most importantly: ⛔️Do not request personal information here.Why? ⛔️. Consider making a Participant Information Access Request instead.
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Complaint record
Response by National Disability Insurance Agency to Miles on .
Dear Miles
Freedom of Information Request: Acknowledgement
Thank you for your request of 10 September 2025, made under the Freedom of
Inf...
Legal Service Provider Quarterly Performance Management Framework
Request sent to National Disability Insurance Agency by David Wright on .
FOI 24/25-1974, document 1 (page 6) states: ‘The NDIA has established and implemented a Legal Service Provider Quarterly Performance Management Fram...
Briefings by Matthew Swainson
Response by National Disability Insurance Agency to David Wright on .
Dear David
Thank you for your response.
I will check this information and come back to you.
Kind regards
Carolyn (CJW205)
Se...
Techenical Adivsory Team Decison Making Process
Response by National Disability Insurance Agency to Justin Elks on .
Dear Justin Elks,
I refer to your below correspondence.
I acknowledge that we have failed to meet the 30-day statutory deadline
for providing...
Summary of training and competencies for NDIS Planners
Response by National Disability Insurance Agency to David Harraway on .
Dear David,
I refer to your below correspondence.
I acknowledge that we have failed to meet the 30-day statutory deadline
for providing you wi...
MLO Deep Dive
Response by National Disability Insurance Agency to David Wright on .
Dear David Wright
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
reques...
NDIA Decison Making Panel
Follow up sent to National Disability Insurance Agency by Justin Elks on .
I agree to the requested 30-day extension of time under s 15AA of the Freedom of Information Act 1982 (Cth). Please record my agreement and notify t...
NDIS Access Request Queue (Request made 1 July 2025)
Response by National Disability Insurance Agency to Stuart on .
Dear Stuart,
We apologise for the continued delay in processing your request for
Information, your request is in the final stages of processing,...
Review of 'Case Management Guide - Applied Behavioural Analysis (ABA)'
Follow up sent to National Disability Insurance Agency by David Wright on .
Dear FOI
This requeset is now four months overdue from the granted extension date. Please provide an update on the status of this request.
Yours si...
Eligibility reassessment FAQs
Response by National Disability Insurance Agency to Elias on .
Dear Elias,
I refer to your below correspondence.
I acknowledge that we have failed to meet the 30-day statutory deadline
for providing you wi...
Branch specific risk assessment, escalation and prioritisation internal documents
Follow up sent to National Disability Insurance Agency by Elias on .
Has this request been assigned to a decision maker?
I haven't received any communication from the NDIA since June 24th 2025.
I denied an exten...
FOI Disclosure Log - FOI 24/25-1459
Response by National Disability Insurance Agency to Dan Collins on .
Dear Dan Collins,
Thank you for your below request seeking access to documents from the
Agency’s Disclosure Log.
Please find attached...
FOI Disclosure Log - FOI 24/25-1260
Response by National Disability Insurance Agency to Dan Collins on .
Dear Dan Collins,
Thank you for your below request seeking access to documents from the
Agency’s Disclosure Log.
Please find attached...
Archive of NDIS webpage 'Frequently asked questions about legislation' (31 August 2025)
Follow up sent to National Disability Insurance Agency by Dan Collins on .
I don't agree to an extension.
With appreciation,
Dan Collins
Current delegations/delegation register
Response by National Disability Insurance Agency to Andrew Smith on .
Dear Andrew Smith
Thank you for your request for information.
Please find attached documents in relation to your request. If you
require these in...
Standard Operating Procedure: Early Assessment
Internal review request sent to National Disability Insurance Agency by Bob Buckley on .
I request an internal review of the processing of this FoI request.
Yours sincerely,
Bob Buckley
Standard Operating Procedures and Case Management Guides (various)
Follow up sent to National Disability Insurance Agency by David Wright on .
It is now two months since I submitted this request and I have not received anything other than an automated response. Please update me on the statu...
TAB/TAPIB research documents on “Prosthetics”
Request sent to National Disability Insurance Agency by Emily Lacey on .
I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following information:
[ START SCOPE OF REQUEST ]
A list of T...
NDIA TAB research articles
Clarification sent to National Disability Insurance Agency by Zack on .
I agree to the time extension.
> Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would b...
Briefings to the Minister for the NDIS regarding 'mild autism' or 'moderate autism'
Response by National Disability Insurance Agency to David Wright on .
Dear David,
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request on 22 August 2025, made...
Information provided to the media about children with developmental delay and autism who have mild or moderate support needs
Response by National Disability Insurance Agency to David Wright on .
Dear David,
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request on 26 August 2025, made...
Eligibility reassessment - When to refer the participant for an eligibility assessment
Response by National Disability Insurance Agency to MH advocate on .
Dear MH Advocacy
Thank you for your request for information.
Please find attached correspondence and a document in relation to your
request. If yo...
Internal communications about the Legislation FAQ webpage (20 April 2025 to 1 May 2025)
Response by National Disability Insurance Agency to Dan Collins on .
Hello Dan,
My apologies for the lack of an update.
I did receive your updated scope, thank you. I have finished sorting
through the emails...
National Disability Insurance Agency (NDIA) NDIS - Chronic Pain and Fibromyalgia
Response by National Disability Insurance Agency to Mae on .
Dear Mae,
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request of 29 August 2025, ma...
National Disability Insurance Agency (NDIA) - NDIS Data on Chronic Pain Conditions
Response by National Disability Insurance Agency to Mae on .
Dear Mae,
Freedom of Information Request: Acknowledgement & Extension of Time
Request
Thank you for your request of 29 August 2025, made u...
Only requests made using Right to Know are shown. ?
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