National Disability Insurance Agency

Part of the Social Services portfolio and a Federal authority, also called NDIA

The role of the National Disability Insurance Agency (NDIA) is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.

⚠️ Important information before making your request ⚠️

The NDIA publishes a large amount of information without the need for an FOI request.

Before you make a request we recommend:

  • Searching Right to Know and the FOI Disclosure Log. A large number of documents (including Standard Operating Procedures (SOPs) and technical research articles) are already accessible.
  • Checking the Operating Guidelines which explain how the NDIA makes decisions.
  • Reviewing the Data Research Portal if you're interested in public statistics about the performance of the NDIA.
  • Making sure the NDIA is the right authority to answer your request. For example, your request might be best answered by the NDIS Quality and Safeguards Commission. The NDIS Quality and Safeguards Commission is the independent regulator of NDIS services. They are a separate agency that holds documents about NDIS providers and restrictive practices.

Most importantly: ⛔️Do not request personal information here.Why? ⛔️. Consider making a Participant Information Access Request instead.

587 requests
Complaint record
Response by National Disability Insurance Agency to Miles on .
Dear Miles   Freedom of Information Request: Acknowledgement    Thank you for your request of 10 September 2025, made under the Freedom of Inf...
FOI 24/25-1974, document 1 (page 6) states: ‘The NDIA has established and implemented a Legal Service Provider Quarterly Performance Management Fram...
Dear David   Thank you for your response.    I will check this information and come back to you.   Kind regards   Carolyn (CJW205) Se...
Dear Justin Elks,   I refer to your below correspondence. I acknowledge that we have failed to meet the 30-day statutory deadline for providing...
Dear David,   I refer to your below correspondence. I acknowledge that we have failed to meet the 30-day statutory deadline for providing you wi...
MLO Deep Dive
Response by National Disability Insurance Agency to David Wright on .
Dear David Wright   Thank you for your request for information.   Please find attached correspondence and documents in relation to your reques...
NDIA Decison Making Panel
Follow up sent to National Disability Insurance Agency by Justin Elks on .
I agree to the requested 30-day extension of time under s 15AA of the Freedom of Information Act 1982 (Cth). Please record my agreement and notify t...
Dear Stuart,   We apologise for the continued delay in processing your request for Information, your request is in the final stages of processing,...
Dear FOI This requeset is now four months overdue from the granted extension date. Please provide an update on the status of this request. Yours si...
Dear Elias,   I refer to your below correspondence. I acknowledge that we have failed to meet the 30-day statutory deadline for providing you wi...
Has this request been assigned to a decision maker? I haven't received any communication from the NDIA since June 24th 2025. I denied an exten...
Dear Dan Collins,     Thank you for your below request seeking access to documents from the Agency’s Disclosure Log.     Please find attached...
Dear Dan Collins,     Thank you for your below request seeking access to documents from the Agency’s Disclosure Log.     Please find attached...
I don't agree to an extension. With appreciation, Dan Collins
Dear Andrew Smith Thank you for your request for information. Please find attached documents in relation to your request.  If you require these in...
Standard Operating Procedure: Early Assessment
Internal review request sent to National Disability Insurance Agency by Bob Buckley on .
I request an internal review of the processing of this FoI request. Yours sincerely, Bob Buckley
It is now two months since I submitted this request and I have not received anything other than an automated response. Please update me on the statu...
I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following information: [ START SCOPE OF REQUEST ] A list of T...
NDIA TAB research articles
Clarification sent to National Disability Insurance Agency by Zack on .
I agree to the time extension. > Given the nature of your request, it does not seem that NDIA staff members’ surnames and contact details would b...
Dear David,   Freedom of Information Request: Acknowledgement & Extension of Time Request   Thank you for your request on 22 August 2025, made...
Dear David,   Freedom of Information Request: Acknowledgement & Extension of Time Request   Thank you for your request on 26 August 2025, made...
Dear MH Advocacy Thank you for your request for information. Please find attached correspondence and a document in relation to your request. If yo...
Hello Dan,   My apologies for the lack of an update.   I did receive your updated scope, thank you. I have finished sorting through the emails...
  Dear Mae,   Freedom of Information Request: Acknowledgement & Extension of Time Request   Thank you for your request of 29 August 2025, ma...
Dear Mae,   Freedom of Information Request: Acknowledgement & Extension of Time Request   Thank you for your request of 29 August 2025, made u...

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