Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  

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References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear BS

Thank you for your request for information. 

We are writing to seek clarification of your request. 

Scope of your request 

You have requested access to: 

“Dear National Disability Insurance Agency,

I request access to the following information under the Freedom of
Information Act:

- The chart of accounts in use by the NDIA, including account codes and
descriptions

- All associated explanatory and training documentation in use by
accounting staff.

Yours faithfully,

BS” 

In order for your request to meet the requirements of the FOI Act, it must
provide enough information about the documents you are seeking to enable
us to locate them. 

We have made enquiries with our Chief Financial Officer Division and they
require clarification of your request.

Can you please provide the below information:

1: Further information on definition of “accounting staff’ required.
Please advise us if you are referring to any staff that hold accounting
qualifications at NDIA, staff members in the Chief Financial Officer
Division or only those that prepare our Financial Statements?

2: Please define “ associated explanatory notes and training
documentation” as each business area is responsible for their own
documented notes and training.

Unless you advise otherwise, we will take it that you agree to the names
and contact details of NDIA staff being excluded from the scope of your
request (that is, the information will be treated as irrelevant).  

Next steps 

Please respond to this email by 1 May 2025

Contact us at [1][NDIA request email] if you have any questions or require
help. 

Kind regards 

Alana AFW410

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

T 1800 800 110 E [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

show quoted sections

Dear BS

Thank you for clarifying the scope of your request.

I just wanted to confirm that this was not a consultation request where we
are required to provide you with 14 days to respond.

My email was to clarify the scope of your request so we can progress it
with the correct line area hence the short timeframe provided for a
response.

We will make further enquiries with the relevant business area and contact
you if we require anything further.

Kind Regards

Alana AFW410

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

T 1800 800 110 E [1][NDIA request email]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

show quoted sections

Dear BS

Freedom of Information Request: Acknowledgement

 Thank you for your request of 20 April 2025, made under the Freedom of
Information Act 1982 (FOI Act), for [copies of documents/information] held
by the National Disability Insurance Agency (NDIA).

Scope of your Request

 You have requested access to:

“I request access to the following information under the Freedom of
Information Act:

- The chart of accounts in use by the NDIA, including account codes and
descriptions

- All associated explanatory and training documentation in use by
accounting staff.

'Accounting Staff' is referring to employees including & under the Chief
Financial Officer, and thus the requested 'notes and training
documentation' is the documents relevant to such employees only. Other
departments are beyond the scope of this request.

For limiting of scope, I am looking for such documents that directly
reference the Chart of Accounts including examples of allocating
income/expenditure, creating and modifying accounting codes etc; I will
need these documents in their entirety. Training and reference documents
that do not directly reference the Chart of Accounts (for example, Working
from Home policies, office OH&S procedures for CFO staff and similar
extraneous documents) can be listed as a summary table of the training
document titles only, and do not need to be included in full.

To confirm, staff names on such documents are not relevant and can be
excluded.

Yours faithfully,

BS"

Processing Timeframes

 In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 21 April 2025. This
30-day period expires on 20 May 2024.

The 30-day period can be extended in a number of ways, including with your
agreement.

 
Extension of Time Request:

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 19 June 2025.

Please let us know if you agree by 8 May 2025.

Explanation of Extension of Time Request:

The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.

FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.

You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).

Irrelevant Information

 Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

Action Required
1. Can I please request a response regarding our request for a 30
extension of time, by 8 May 2025

Next steps

I have completed some preliminary work on your request, however your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.

 We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

Regards

Alana AFW410

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

T 1800 800 110 E [NDIA request email]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

show quoted sections

References

Visible links
1. mailto:[NDIA request email]
3. https://intranet.ndiastaff.ndia.gov.au/h...

Dear BS

Freedom of Information Request

Thank you for your Freedom of Information (FOI) request dated 20 April
2025, seeking access to documents held by the National Disability
Insurance Agency (NDIA) under the Freedom of Information Act 1982 (FOI
Act).

Processing Timeframes
Under the FOI Act, agencies are required to process requests within 30
calendar days of receipt. As your valid request was received on 20 April
2025, the original due date for a decision was 20 May 2025.

Unfortunately, we were unable to finalise your request within the
legislated timeframe. As a result, your application is now considered a
deemed refusal under section 15AC of the FOI Act, and you no longer retain
the right to seek an Internal Review. We sincerely apologise for this
delay.

Please be assured that we are continuing to process your request and will
provide a decision as soon as possible. You still retain the right to seek
external review of our deemed refusal with the Office of the Australian
Information Commissioner (OAIC) here [1]Apply for an Information
Commissioner review | OAIC.

Thank you for your patience and understanding. If you have any questions,
please don’t hesitate to contact us [2][NDIA request email]

Kind regards

Patrick (PHO293)

Senior Freedom Of Information Officer (FOI)

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E [3][email address] 

[4][IMG]

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

show quoted sections

Dear BS

Thank you for your request for information.

Please find attached correspondence and documents in relation to your
request. If you require these in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Patrick (PHO293)

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

show quoted sections