Dear Department of Defence,

I make this request under the Freedom of Information Act 1982 (Cth).

I seek access to the following documents:

Contractual Arrangements

The current head contract (and any variations or schedules) between the Department of Defence and Toll Transitions Pty Ltd for the provision of Defence member relocation and removal services.

In particular, I seek any schedules, annexures, or statements of work that set out:

Service standards or key performance indicators (KPIs),

Complaints-handling and dispute-resolution obligations, and

Responsibilities of Toll in relation to subcontracted removalists.

Performance and Compliance

The most recent 12 months of:

Departmental audits, reviews, or performance reports assessing Toll’s compliance with the above service standards,

Any summary reports provided by Toll to Defence under contractual reporting obligations.

Scope and exclusions:

I do not seek access to personal information of Defence members or private individuals.

I do not seek routine correspondence or duplicate copies of the same document.

I accept that commercially sensitive financial details (such as unit pricing) may be redacted under s 47 of the Act, provided the remainder of the contract and KPIs are released.

I am an ADF member directly affected by the operation of this contract and seek these documents to better understand the contractual standards and oversight mechanisms in place.

Please process this request in accordance with the Act. Should you consider that parts of this request are too broad, I am willing to discuss narrowing the scope.

Yours sincerely,

J

Dear FOI Case Management,

Thank you for your letter of 29 September 2025 regarding FOI 405/25/26.

I note Defence’s view that my request may constitute a “practical refusal reason” under s 24AA of the FOI Act. I wish to take part in the consultation process under s 24AB, and I do not withdraw my request.

In order to revise the scope meaningfully, I ask that Defence provide a schedule or index of the 108 documents identified. Without such an index, it is not possible to identify which documents are of most immediate public interest. The FOI Guidelines (Part 3, under s 24AB) emphasise that agencies must take reasonable steps to assist applicants to revise requests.

I note Defence’s estimate that more than 800 pages of contracts, schedules, annexures and performance reports fall within scope. The sheer volume of documentation required to manage the Toll contract highlights why so many difficulties are experienced by ADF members in practice. There is a strong public interest in transparency of these arrangements. If these documents were released, they may help prompt a wider public discussion of Toll’s relationship with Defence and the adequacy of oversight.

I therefore ask Defence to provide:

An index of the documents identified; and

An indication of whether they can be grouped (e.g. head contract, KPI schedules, complaints-handling procedures, KPI reports, audits).

Once this is available, I will refine my request accordingly.

Yours sincerely,

J