Dear Department of Defence,

I make this request under the Freedom of Information Act 1982 (Cth).

I seek access to the following documents:

Contractual Arrangements

The current head contract (and any variations or schedules) between the Department of Defence and Toll Transitions Pty Ltd for the provision of Defence member relocation and removal services.

In particular, I seek any schedules, annexures, or statements of work that set out:

Service standards or key performance indicators (KPIs),

Complaints-handling and dispute-resolution obligations, and

Responsibilities of Toll in relation to subcontracted removalists.

Performance and Compliance

The most recent 12 months of:

Departmental audits, reviews, or performance reports assessing Toll’s compliance with the above service standards,

Any summary reports provided by Toll to Defence under contractual reporting obligations.

Scope and exclusions:

I do not seek access to personal information of Defence members or private individuals.

I do not seek routine correspondence or duplicate copies of the same document.

I accept that commercially sensitive financial details (such as unit pricing) may be redacted under s 47 of the Act, provided the remainder of the contract and KPIs are released.

I am an ADF member directly affected by the operation of this contract and seek these documents to better understand the contractual standards and oversight mechanisms in place.

Please process this request in accordance with the Act. Should you consider that parts of this request are too broad, I am willing to discuss narrowing the scope.

Yours sincerely,

J