Eligibility for Disability Support Pension (DSP) 008-03050000

Response to this request is delayed. By law, Services Australia should normally have responded promptly and by (details)

Dear Services Australia,

I would like to request that documents regarding Services Australia's internal processes for assessing disability and DSP eligibility be made known. Currently the processes are very opaque.

Yours faithfully,


Thank you for contacting the Freedom of Information (FOI) team in Services

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Timeframe For processing your request

Under the FOI Act you have a right, with limited exceptions, to access
documents the agency holds. A FOI request normally takes 30 days to

Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.


Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.

Administrative release of documents   

The agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the Act.


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FOI.LEGAL.TEAM, Services Australia

2 Attachments

Dear Ms Good


Please find attached correspondence from Services Australia (the agency)
dated 13 April 2022 in relation to your request for access under the
Freedom of Information Act 1982 (FOI Act).


Extension of time


I am currently consulting with the relevant business area within the
agency to identify and retrieve documents in relation to your request. Due
to this consultation process, the processing of your request is taking
longer than anticipated.


Therefore, I respectfully request your agreement to extend the processing
time for your request by an additional 15 days under section 15AA of the
FOI Act. If you agree to the extension of time, the due date for a
decision on your request will be Tuesday 24 May 2022, and you can confirm
this by stating ‘I agree’ in reply to this email by close of business
Tuesday 19 April 2022.


Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.


Yours sincerely




Freedom of Information Team




Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.


Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email




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I agree.

Yours sincerely,

Olivia Good