More specific information about the NDIS independent assessment trials and Plena/Healthstrong

The request was refused by National Disability Insurance Agency.

Dear National Disability Insurance Agency,

1. In relation to the decision to engage two additional organisations to join the
Independent Assessment pilot:

a. could any notes, minutes, memoranda, letters, other external or internal correspondence, emails and/or Microsoft Office Communicator conversations relating to this decision be provided between CEO Martin Hoffman and representatives of Plena Healthcare and Healthstrong;

b. How did the NDIA hear about the organisations Plena Healthcare and Healthstrong and determine that they were suitable for the provision of independent assessments, given that they both had new Directors and were new entrants to the market in this space?

c. could any notes, minutes, memoranda, letters, other external or internal correspondence, texts messages or emails between the NDIA and representatives from the following organisations from the period between 1 May 2019 and 1 May 2021 *only* in relation to the appointment of Plena Healthcare and Healthstrong and any perceived or actual conflict of interest be provided:
i. Plena Healthcare;
ii. Murto Pty Ltd;
iii. Zenitas Healthcare;
iv. HealthStrong; and
v. Medibank.

d. could any notes, minutes, memoranda, letters, other external or internal correspondence, texts messages or emails between the NDIA and representatives from the following individuals from between 1 May 2019 and 1 May 2021 only in relation to the appointment of Plena Healthcare and any perceived or actual conflict of interest:
i. Mr Robert De Luca;
ii. Mr Anthony Vella;
iii. Mr Trent Tolra; and
iv. Mr Mark Rogers.

Yours faithfully,

Karen Reynolds

National Disability Insurance Agency

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Sent request to National Disability Insurance Agency again.

foi, National Disability Insurance Agency

Thank you for contacting the National Disability Insurance Agency (NDIA).

 

Freedom of Information

 

If your message is a request for access to documents under the
Freedom of Information Act 1982 (FOI Act), we will acknowledge it within
14-days of receipt.  We may be in touch with you sooner if your request is
too large or vague.

 

We are committed to processing all requests as quickly as possible.  We
will keep in regular contact with you, especially if there's any delay in
making a decision.

 

Further information about FOI is available on our website:
[1]https://www.ndis.gov.au/about-us/policie...

 

Please contact us at [2][NDIA request email] if you have any questions or
require help.

 

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If you are an NDIS participant and you are seeking access to your own
personal information, you can make a request online under our Participant
Information Access (PIA) process.

 

To make a request, please complete our online request form:
[3]https://www.ndis.gov.au/about-us/policie...

 

Please contact us at [4][email address] if you have any
questions or require help.

 

Other enquiries

 

If your message is for something else, you should direct it to
[5][email address].

 

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(AEST), Monday to Friday or on a public holiday, we will action it on the
next business day.

 

If your message is urgent, you can call our National Conact Centre on 1800
800 110.

 

Warm regards

 

NDIA FOI Team
Email: [6][email address]

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1. https://www.ndis.gov.au/about-us/policie...
2. mailto:[NDIA request email]
3. https://www.ndis.gov.au/about-us/policie...
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]

foi, National Disability Insurance Agency

2 Attachments

Dear Karen Reynolds

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request.  If you
require the attachment in a different format, please let us know.

 

We will process your request as quickly as possible.  We will also keep in
regular contact with you, especially if there's any delay.  At this stage,
you can expect to hear from us on or before 1 July 2021.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial & FOI Branch

Government Division

National Disability Insurance Agency

 

[2]Title: NDIS delivered by the National Disability Insurance Agency

 

 

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1. mailto:[NDIA request email]

foi, National Disability Insurance Agency

1 Attachment

Dear Karen Reynolds

 

Thank you for your request for information.

 

We’re sorry to let you know that it’s taken us longer than expected to
process your request. This is because of the extensive number of
consultations required to identify the documents that may be in scope of
your request, due to its complex nature.  

 

We are therefore writing to seek your agreement to a 30 day extension of
time under section 15AA of the FOI Act.  This will make your new due date
1 August 2021.

 

Please let us know whether you agree by 5:00pm 24 June 2021. 

 

If you don’t agree to the extension as, if not, we may need to seek an
extension from the Office of Australian Information Commissioner under
section 15AB of the FOI Act.

 

We’re sorry that it’s taken us longer than expected and we appreciate your
patience.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial & FOI Branch

Government Division

National Disability Insurance Agency

 

[2]Title: NDIS delivered by the National Disability Insurance Agency

 

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References

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1. mailto:[NDIA request email]

Jasmin Clarke,

5 Attachments

Our reference: RQ21/01619

Agency reference: FOI 20/21-0804

Ms Karen Reynolds

 

Sent by email: [1][FOI #7326 email]

Extension of time application by the National Disability Insurance Agency 

Dear Ms Reynolds

 

I write to advise that on 25 June 2021 the Office of the Australian
Information Commissioner (the OAIC) received an application from the
National Disability Insurance Agency (the NDIA) for an extension of time,
to process your FOI request.

 

The NDIA has applied for an extension of time under s 15AB of the Freedom
of Information Act 1982 (Cth) because your request is considered to be
complex.

 

The NDIA has advised the OAIC that:

 

o On 1 June 2021, the NDIA received your FOI request.
o The NDIA has advised that recently a large number of FOI requests were
received within a short period of time.
o The NDIA considers your request to be complex in nature and are yet to
identify all documents within the scope of your request.
o The NDIA further advises that it is still in the process of liaising
with multiple business areas and managers to ensure careful
consideration of documents captured and potential sensitivities.
o The NDIA has advised that due to staff engagement involving additional
senate estimates and multiple Committee hearings, this impacted the
NDIA’s ability to conduct FOI consultations and searches.
o A further complexity involved the major structural changes with key
staff to address and resolve the staffing shortage due to the
significantly increased workload.
o In order to make an informed and proper decision, the NDIA requires
additional time to continue engaging with relevant business areas to
finalise additional searches and finalise the decision.

The NDIA has requested an extension to 2 August 2021.I will take any
comments you may have to make into account when deciding the application.

 

Please respond to this email by close of business 30 June 2021.If I do not
hear from you by this date, the decision maker will make a decision on the
basis of the information provided to me by the NDIA.

 

You will be notified of the decision once the matter has been finalised.

 

Further information about extension of time requests may be found on our
website at [2]Extensions of time.

Contact

If you have any questions regarding this email, please contact me on (02)
9284 9847 or via email [3][email address]. Please quote OAIC
reference number at the top of this email in all correspondence.

 

Sincerely

 

[4][IMG]   Jasmin Clarke  |  Assistant
Review and Investigation
Advisor

Investigations and Compliance

Freedom of information
Regulatory Group

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW 2001  |
 [5]oaic.gov.au

+61 2 9284 9847  | 
[6][email address]
[10]Subscribe [11]Subscribe to
[7]Facebook | [8]LinkedIn | [9]Twitter |   icon Information
Matters

 

 

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References

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1. mailto:[FOI #7326 email]
2. https://www.oaic.gov.au/freedom-of-infor...
3. mailto:[email address]
4. https://www.oaic.gov.au/
5. http://www.oaic.gov.au/
6. mailto:[email address]
7. http://www.facebook.com/OAICgov
8. https://www.linkedin.com/company/office-...
9. https://twitter.com/OAICgov
11. https://www.oaic.gov.au/media-and-speech...

Jasmin Clarke,

6 Attachments

Our reference: RQ21/01619

Agency reference: FOI 20/21-0804

Ms Karen Reynolds

 

Sent by email: [1][FOI #7326 email]

Extension of time under s 15AB

Dear Ms Reynolds

Please find attached a decision of today’s date for an extension of time
from the National Disability Insurance Agency.

 

Sincerely

 

[2][IMG]   Jasmin Clarke  |  Assistant
Review and Investigation
Advisor

Investigations and Compliance

Freedom of information
Regulatory Group

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW 2001  |
 [3]oaic.gov.au

+61 2 9284 9847  | 
[4][email address]
[8]Subscribe [9]Subscribe to
[5]Facebook | [6]LinkedIn | [7]Twitter |   icon Information
Matters

 

 

 

From: Jasmin Clarke
Sent: Monday, 28 June 2021 2:33 PM
To: [FOI #7326 email]
Subject: RQ21/01619 - Extension of time application by the National
Disability Insurance Agency- Consultation [SEC=OFFICIAL]

 

Our reference: RQ21/01619

Agency reference: FOI 20/21-0804

Ms Karen Reynolds

 

Sent by email: [10][FOI #7326 email]

Extension of time application by the National Disability Insurance Agency 

Dear Ms Reynolds

 

I write to advise that on 25 June 2021 the Office of the Australian
Information Commissioner (the OAIC) received an application from the
National Disability Insurance Agency (the NDIA) for an extension of time,
to process your FOI request.

 

The NDIA has applied for an extension of time under s 15AB of the Freedom
of Information Act 1982 (Cth) because your request is considered to be
complex.

 

The NDIA has advised the OAIC that:

 

o On 1 June 2021, the NDIA received your FOI request.
o The NDIA has advised that recently a large number of FOI requests were
received within a short period of time.
o The NDIA considers your request to be complex in nature and are yet to
identify all documents within the scope of your request.
o The NDIA further advises that it is still in the process of liaising
with multiple business areas and managers to ensure careful
consideration of documents captured and potential sensitivities.
o The NDIA has advised that due to staff engagement involving additional
senate estimates and multiple Committee hearings, this impacted the
NDIA’s ability to conduct FOI consultations and searches.
o A further complexity involved the major structural changes with key
staff to address and resolve the staffing shortage due to the
significantly increased workload.
o In order to make an informed and proper decision, the NDIA requires
additional time to continue engaging with relevant business areas to
finalise additional searches and finalise the decision.

The NDIA has requested an extension to 2 August 2021.I will take any
comments you may have to make into account when deciding the application.

 

Please respond to this email by close of business 30 June 2021.If I do not
hear from you by this date, the decision maker will make a decision on the
basis of the information provided to me by the NDIA.

 

You will be notified of the decision once the matter has been finalised.

 

Further information about extension of time requests may be found on our
website at [11]Extensions of time.

Contact

If you have any questions regarding this email, please contact me on (02)
9284 9847 or via email [12][email address]. Please quote OAIC
reference number at the top of this email in all correspondence.

 

Sincerely

 

[13][IMG]   Jasmin Clarke  |  Assistant
Review and Investigation
Advisor

Investigations and Compliance

Freedom of information
Regulatory Group

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW
2001  |  [14]oaic.gov.au

+61 2 9284 9847  | 
[15][email address]
[19]Subscribe [20]Subscribe
[16]Facebook | [17]LinkedIn | [18]Twitter |   icon to Information
Matters

 

 

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References

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1. mailto:[FOI #7326 email]
2. https://www.oaic.gov.au/
3. http://www.oaic.gov.au/
4. mailto:[email address]
5. http://www.facebook.com/OAICgov
6. https://www.linkedin.com/company/office-...
7. https://twitter.com/OAICgov
9. https://www.oaic.gov.au/media-and-speech...
10. mailto:[FOI #7326 email]
11. https://www.oaic.gov.au/freedom-of-infor...
12. mailto:[email address]
13. https://www.oaic.gov.au/
14. http://www.oaic.gov.au/
15. mailto:[email address]
16. http://www.facebook.com/OAICgov
17. https://www.linkedin.com/company/office-...
18. https://twitter.com/OAICgov
20. https://www.oaic.gov.au/media-and-speech...

foi, National Disability Insurance Agency

2 Attachments

Dear Karen Reynolds

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request.  If you
require this in a different format, please let us know.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Thank you.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial & FOI Branch

Government Division

National Disability Insurance Agency

 

[2]Title: NDIS delivered by the National Disability Insurance Agency

 

 

show quoted sections

References

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1. mailto:[NDIA request email]