Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

hide quoted sections

Dear Stuart,

Freedom of Information Request: Acknowledgement & Extension of Time Request

Thank you for your request on 2 July 2025, made under the Freedom of Information Act 1982 (FOI Act), for copies of documents held by the National Disability Insurance Agency (NDIA).

Scope of your Request

You have requested access to:

"...Please provide the following figures for:

• FY 2023-24 Q3 (1 January 2024 31 March 2024)

• FY 2023-24 Q4 (1 April 2024 30 June 2024)

• FY 2024-25 Q1 (1 July 2024 30 September 2024)

• FY 2024-25 Q2 (1 October 2024 31 December 2024)

• FY 2024-25 Q3 (1 January 2025 31 March 2025)

• FY 2024-25 Q4 (1 April 2025 30 June 2025)

1. The number of persons who made an access request during the quarter...."

Processing Timeframes

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory period for processing your request commenced from 3 July 2025. This 30-day period expires on 1 August 2025.

The 30-day period can be extended in a number of ways, including with your agreement.

Extension of Time Request:

Unfortunately, it is currently taking us a little longer than 30 days to process FOI requests due to a very high volume of incoming matters. I am therefore seeking your agreement to a 30-day extension of time under section 15AA of the FOI Act. If you agree to this extension, the new due date for us to decide on your request will be 31 August 2025.

Please let us know if you agree by 8 July 2025.

Explanation of Extension of Time Request:

The reason I am seeking an extension of time is to ensure I preserve your review rights under the FOI Act.

FOI applicants are normally entitled to exercise a right of internal review if they are unsatisfied with the outcome of an FOI decision. However, this right of review lapses if a FOI decision is not made within the statutory timeframe. This is because if an agency doesn’t issue their decision within the statutory timeframe, they are deemed to have refused the request for documents. If this situation happens, it will limit your options for formal review to only contacting the OAIC.

You are not obligated to agree to this request, you would still retain your review rights with our regulatory body OAIC (Office of the Australian Information Commission).

Irrelevant Information

Section 22 of the FOI Act allows an Agency to redact information from documents if that information would reasonably be regarded as irrelevant to a request for access.

Given the nature of your request, it does not seem that NDIA staff members’ surnames and contact details would be relevant to you. Can you please send me a reply email confirming that such details are irrelevant to your request for access?

Action Required

Can I please request a response regarding our request for a 30-day extension of time, by 8 July 2025.

Next steps

I have completed some preliminary work on your request; however, your matter will be allocated to an authorised FOI decision-maker for any further action. The decision-maker may need to contact you to discuss a range of matters, including refining the scope of your request.

We will contact you using the email address you have provided. Please advise if you would prefer us to use an alternative means of contact.

In the meantime, if you have any questions or need help, please contact us at [NDIA request email].

Kind regards,

Adam
Triage Officer – Triage and Early Resolution
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [email address]

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past and present.

-----Original Message-----
From: Stuart <[FOI #13358 email]>
Sent: Wednesday, 2 July 2025 2:24 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Number of persons* who made an NDIS Access Request per quarter (FY 2023-24 Q3 to FY 2024-25 Q4)

[You don't often get email from [FOI #13358 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

I request access to this information under the Freedom of Information Act.

Please provide the following figures for:

• FY 2023-24 Q3 (1 January 2024 – 31 March 2024)

• FY 2023-24 Q4 (1 April 2024 – 30 June 2024)

• FY 2024-25 Q1 (1 July 2024 – 30 September 2024)

• FY 2024-25 Q2 (1 October 2024 – 31 December 2024)

• FY 2024-25 Q3 (1 January 2025 – 31 March 2025)

• FY 2024-25 Q4 (1 April 2025 – 30 June 2025)

1. The number of persons who made an access request during the quarter.

--------------------

I'm asking for this information because your past decisions have noted that a person can make more than one access request during a quarter, so the "total number of access requests received during the quarter" figure cannot be compared to any of the "person level" figures provided.

Thank you,

Stuart

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #13358 email]

Is [NDIA request email] the wrong address for Freedom of Information requests to National Disability Insurance Agency? If so, please contact us using this form:

https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:

https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

********************************************************************** IMPORTANT: This e-mail is for the use of the intended recipient only and may contain information that is confidential, commercially valuable and/or subject to legal or parliamentary privilege. If you are not the intended recipient you are notified that any review, re-transmission, disclosure, dissemination or other use of, or taking of any action in reliance upon, this information is prohibited and may result in severe penalties. If you have received this e-mail in error please notify the sender immediately and delete all electronic and hard copies of this transmission together with any attachments. Please consider the environment before printing this e-mail **********************************************************************

hide quoted sections

Dear Stuart

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request.  If you
require this in a different format, please let us know.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Thank you.

 

Kind regards

 

Patrick (PHO293)

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E: [2][NDIA request email]

 

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

 

-----Original Message-----
From: Stuart <[FOI #13358 email]>
Sent: Monday, 18 August 2025 2:32 PM
To: foi <[NDIA request email]>
Subject: Re: FOI 25/26-0021 (Stuart 3) [1110] – Your Request for
Information – Acknowledgement & Extension of Time Request [SEC=OFFICIAL]

 

[You don't often get email from
[6][FOI #13358 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear foi,

 

 

 

I hope you are well.

 

 

 

The NDIS Q4 Quarterly Report was completed and published last week. If you
haven’t done so already, please follow up this request with the line area,
as hopefully they will be ready to supply the necessary information now
without any further delays.

 

 

 

Thank you,

 

 

 

Stuart

 

 

 

-----Original Message-----

 

 

 

Dear Stuart,

 

 

 

Freedom of Information Request: Acknowledgement & Extension of Time
Request

 

 

 

Thank you for your request on 2 July 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

 

 

Scope of your Request

 

 

 

You have requested access to:

 

 

 

"...Please provide the following figures for:

 

 

 

• FY 2023-24 Q3 (1 January 2024 31 March 2024)

 

 

 

• FY 2023-24 Q4 (1 April 2024 30 June 2024)

 

 

 

• FY 2024-25 Q1 (1 July 2024 30 September 2024)

 

 

 

• FY 2024-25 Q2 (1 October 2024 31 December 2024)

 

 

 

• FY 2024-25 Q3 (1 January 2025 31 March 2025)

 

 

 

• FY 2024-25 Q4 (1 April 2025 30 June 2025)

 

 

 

1. The number of persons who made an access request during the
quarter...."

 

 

 

Processing Timeframes

 

 

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 3 July 2025. This 30-day
period expires on 1 August 2025.

 

 

 

The 30-day period can be extended in a number of ways, including with your
agreement.

 

 

 

Extension of Time Request:

 

 

 

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume of incoming matters. I am
therefore seeking your agreement to a 30-day extension of time under
section 15AA of the FOI Act. If you agree to this extension, the new due
date for us to decide on your request will be 31 August 2025.

 

 

 

Please let us know if you agree by 8 July 2025.

 

 

 

Explanation of Extension of Time Request:

 

 

 

The reason I am seeking an extension of time is to ensure I preserve your
review rights under the FOI Act.

 

 

 

FOI applicants are normally entitled to exercise a right of internal
review if they are unsatisfied with the outcome of an FOI decision.
However, this right of review lapses if a FOI decision is not made within
the statutory timeframe. This is because if an agency doesn’t issue their
decision within the statutory timeframe, they are deemed to have refused
the request for documents. If this situation happens, it will limit your
options for formal review to only contacting the OAIC.

 

 

 

You are not obligated to agree to this request, you would still retain
your review rights with our regulatory body OAIC (Office of the Australian
Information Commission).

 

 

 

Irrelevant Information

 

 

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

 

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

 

 

Action Required

 

 

 

Can I please request a response regarding our request for a 30-day
extension of time, by 8 July 2025.

 

 

 

Next steps

 

 

 

I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.

 

 

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

 

 

In the meantime, if you have any questions or need help, please contact us
at [NDIA request email].

 

 

 

Kind regards,

 

 

 

Adam

 

Triage Officer – Triage and Early Resolution

 

Information Release, Privacy and Legal Operations Branch

 

Reviews and Information Release Division

 

National Disability Insurance Agency

 

E [email address]

 

 

 

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past and
present.

 

 

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

 

[8][FOI #13358 email]

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

[9]https://aus01.safelinks.protection.outlo...

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

-------------------------------------------------------------------

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #13358 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #13358 email]
9. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Stuart

 

Thank you for your email.

 

I apologise, regarding question 2, that was a typo, it should be 5
September 2025.

 

Regarding question 1, I unfortunately am not an expert in data and note
that these issues are quite complex, however I will try my best to
explain.

 

From my understanding, and conversations with the Analytics, Data and
Actuarial Team regarding this point:

 

Is it because the ADA don't track this data at all? Or because it would
take too much work for them to write a method to extract that data from
the database and confirm its accuracy?

 

Both are correct. ADA have explained that data regarding access requests
is collected at a point in time (end of each quarter) from the real time
raw data, however person level data is not collected in this process. This
is because:

 

 1. There is no operational need for this data
 2. There would be difficulties with current data reporting practices
(extracting from real time data) that would make any person level
figure potentially inaccurate

 1. For example, if a person were to submit three access requests,
one on 28 June, one on 29 June and one on 2 July, the person
level data would be represented as one person requesting in
quarter 4 and one person requesting in quarter 1 which would be
an inaccurate report if we count the same person more than once
over several quarters.

 

As such, because there is no operational use, and issues with reporting
that would produce inaccurate results, ADA also do not have a method for
extracting the person level data.

 

I hope this provides a bit more context regarding why ADA are unable to
produce the data you have requested.

 

Kind regards

 

Patrick (PHO293)

Senior Freedom of Information Officer

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency

E [1][NDIA request email]  

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

 

 

 

-----Original Message-----

From: Stuart <[5][FOI #13358 email]>

Sent: Saturday, 6 September 2025 12:35 AM

To: foi <[6][NDIA request email]>

Subject: Re: FOI 25/26-0021 – Your request for information -
Notification of Decision [SEC=OFFICIAL]

 

Dear Patrick,

 

 

 

I have two follow up questions to better understand your decision, if you
are able to please reply:

 

 

 

1. Did the Analytics, Data and Actuarial Division provide any explanation
for why they are unable to provide the information in a s17 generated
document? (Reasoning more detailed than "they are unable to generate a
document")

 

 

 

Is it because the ADA don't track this data at all? Or because it would
take too much work for them to write a method to extract that data from
the database and confirm its accuracy?

 

 

 

I'm confused as to how the ADA are able to tell me 'the number of people
awaiting an access request decision', but they supposedly can only tell me
'the number of access requests received this quarter' rather than 'the
number of people who made an access request this quarter', considering how
closely linked all of those things would be.

 

 

 

2. The FOI Decision Notice is dated "5 August 2025" but you sent it to me
on 5 September 2025. Was the decision completed a month ago and I wasn't
informed until now, or is this a typo?

 

 

 

Thank you for your help.

 

 

 

Yours sincerely,

 

 

 

Stuart

 

 

 

-----Original Message-----

 

 

 

Dear Stuart

 

 

 

 

 

 

 

Thank you for your request for information.

 

 

 

 

 

 

 

Please find attached correspondence in relation to your request.  If you

 

require this in a different format, please let us know.

 

 

 

 

 

 

 

Please contact us at [1][NDIA request email] if you have any questions or

 

require help.

 

 

 

 

 

 

 

Thank you.

 

 

 

 

 

 

 

Kind regards

 

 

 

 

 

 

 

Patrick (PHO293)

 

 

 

Information Release, Privacy and Legal Operations Branch

 

 

 

Reviews and Information Release Division

 

 

 

National Disability Insurance Agency

 

 

 

E: [2][NDIA request email]

 

 

 

 

 

 

 

[3]Title: NDIS delivered by the National Disability Insurance Agency

 

 

 

[4]LGBTIQA+ rainbow graphic

 

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout

 

Australia and their continuing connection to land, sea and community. We

 

pay our respects to them and their cultures and to Elders past, present

 

and emerging.

 

 

 

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

 

[7][FOI #13358 email]

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

-------------------------------------------------------------------

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #13358 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #13358 email]

hide quoted sections