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Policy on management of service complaints, foi complaints, and privacy complaints about the OAIC

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Dear Office of the Australian Information Commissioner,

I request copy of any currently used document of the OAIC (which the FOI Act states is any document is in the possession of the agency, whether created in the agency or received in the agency) that sets out how any service complaint about the OAIC, any foi complaint about the performance of functions or the exercise of powers under the FOI Act made by the OAIC, any IC review requested on an OAIC FOI decision, and any privacy complaint about any act taken by the OAIC, is to be managed by the OAIC.

Documents related to any such policy or procedure no longer followed by the OAIC are out of scope.

Ciao

Julie

OAIC - Legal, Office of the Australian Information Commissioner

5 Attachments

Our reference: FOIREQ22/00199

Dear Julie

Freedom of Information request

I refer to your request for access to documents made under the Freedom of
Information Act 1982 (Cth) (the FOI Act) and received by the Office of the
Australian Information Commissioner (OAIC) on 27 July 2022.

Scope of your request

In your email you seek access to the following:

I request copy of any currently used document of the OAIC (which the FOI
Act states is any document is in the possession of the agency, whether
created in the agency or received in the agency) that sets out how any
service complaint about the OAIC, any foi complaint about the performance
of functions or the exercise of powers under the FOI Act made by the OAIC,
any IC review requested on an OAIC FOI decision, and any privacy complaint
about any act taken by the OAIC, is to be managed by the OAIC.

Documents related to any such policy or procedure no longer followed by
the OAIC are out of scope.

In order to process your request as efficiently as possible, I will
exclude duplicates and early parts of email streams that are captured in
later email streams from the scope of this request, unless you advise me
otherwise.

We will not identify you as the FOI applicant during and consultation
process. However, documents that are within the scope of your request that
we may need to consult third parties about may contain your personal
information.

Timeframes for dealing with your request

Section 15 of the FOI Act requires this office to process your request no
later than 30 days after the day we receive it. However, section 15(6) of
the FOI Act allows us a further 30 days in situations where we need to
consult with third parties about certain information, such as business
documents or documents affecting their personal privacy.

As we received your request on 27 July 2022, we must process your request
by 26 August 2022.

Disclosure Log

Documents released under the FOI Act may be published online on our
disclosure log, unless they contain personal or business information that
would be unreasonable to publish.

If you would like to discuss this matter please contact me on my contact
details set out below.

Regards

 

[1][IMG]   Matilda Grimm |  Paralegal

Legal Services

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW 2001  |
 [2]oaic.gov.au

1300 363 992
| [3][email address]
[7]Subscribe [8]Subscribe to
[4]Facebook | [5]LinkedIn | [6]Twitter |   icon Information
Matters

 

 

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

Visible links
1. https://www.oaic.gov.au/
2. https://aus01.safelinks.protection.outlo...
3. mailto:[email address]
4. https://aus01.safelinks.protection.outlo...
5. https://aus01.safelinks.protection.outlo...
6. https://aus01.safelinks.protection.outlo...
8. https://aus01.safelinks.protection.outlo...

OAIC - Legal, Office of the Australian Information Commissioner

7 Attachments

OAIC ref: FOIREQ22/00199

 

Dear Julie

 

I refer to your request for access to documents made under the Freedom of
Information Act 1982 (Cth) (the FOI Act) received on 27 July 2022.

 

Please find attached decision and schedule of today’s date.

 

Kind regards

 

[1][IMG]   Matilda Grimm |  Paralegal

Legal Services

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW 2001  |
 [2]oaic.gov.au

1300 363 992
| [3][email address]
[7]Subscribe [8]Subscribe to
[4]Facebook | [5]LinkedIn | [6]Twitter |   icon Information
Matters

 

 

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

Visible links
1. https://www.oaic.gov.au/
2. https://aus01.safelinks.protection.outlo...
3. mailto:[email address]
4. https://aus01.safelinks.protection.outlo...
5. https://aus01.safelinks.protection.outlo...
6. https://aus01.safelinks.protection.outlo...
8. https://aus01.safelinks.protection.outlo...

Dear Office of the Australian Information Commissioner,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Office of the Australian Information Commissioner's handling of my FOI request FOIREQ22/00199 'Policy on management of service complaints, foi complaints, and privacy complaints about the OAIC'.

It is clear an inadequate search has been performed by the original delegate given the OAIC holds/controls access to documents in scope (unlike the guidelines), given the OAIC's own references to these D reference documents in documents released here on Right to Know.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.righttoknow.org.au/request/p...

Ciao

Julie

Dear OAIC - Legal,

I request for the purposes of the FOI Act copy of the Resolve report for FOIREQ22/00199.

Yours sincerely,

Julie

OAIC - Legal, Office of the Australian Information Commissioner

5 Attachments

OFFICIAL: Sensitive

Our reference: FOIREQ22/00273

Dear Julie,

I refer to your request for access to documents made under the Freedom of
Information Act 1982 (Cth) (FOI Act).

You FOI request was received by the Office of the Australian Information
Commissioner (OAIC) on 10 September 2022. This means that a decision on
your FOI request is currently due on 10 October 2022.

Scope of your request

Your FOI request was made in the following terms:

I request for the purposes of the FOI Act copy of the Resolve report for
FOIREQ22/00199.

In order to process your request as efficiently as possible, I will
exclude duplicates and early parts of email streams that are captured in
later email streams from the scope of this request, unless you advise me
otherwise.

We will not identify you as the FOI applicant during any consultation
process, unless we seek your permission. However, documents that are
within the scope of your request that we may need to consult third parties
about may contain your personal information.

Timeframes for dealing with your request

Section 15 of the FOI Act requires the OAIC to process your request no
later than 30 days after the day we receive it. However, section 15(6) of
the FOI Act allows us a further 30 days in situations where we need to
consult with third parties about certain information, such as business
documents or documents affecting their personal privacy.

The current decision due date for your request is 10 October 2022. We will
advise you if this timeframe is otherwise extended.

Disclosure Log

Documents released under the FOI Act may be published online on our
disclosure log, unless they contain personal or business information that
would be unreasonable to publish.

If you would like to discuss your FOI request, please contact me on my
contact details set out below.

Yours Sincerely,

[1]O A I C logo   Alessia Mercuri | Lawyer

Legal Services

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW 2001  |
 [2]oaic.gov.au

+61 2 9942 4236| 
[3][email address]
[7]Subscribe [8]Subscribe to
[4]Facebook | [5]LinkedIn | [6]Twitter |   icon Information
Matters

 

 

 

OFFICIAL: Sensitive

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

Visible links
1. https://aus01.safelinks.protection.outlo...
2. https://www.oaic.gov.au/
3. mailto:[email address]
4. https://aus01.safelinks.protection.outlo...
5. https://aus01.safelinks.protection.outlo...
6. https://aus01.safelinks.protection.outlo...
8. https://www.oaic.gov.au/updates/sign-up/

OAIC - Legal, Office of the Australian Information Commissioner

5 Attachments

OAIC reference: FOIREQ22/00272

 

Dear Julie,

 

I refer to your email of 10 September 2022.

 

We acknowledge receipt of your application for internal review of the
OAIC’s FOI decision FOIREQ22/00199 dated 26 August 2022.

 

Section 54C of the Freedom of Information Act 1982 (Cth) requires this
office to make a fresh decision within 30 days after the day we received
your application.

 

Because we received your application on 10 September 2022, we must make a
fresh decision by 10 October 2022.

 

Your application will be allocated to a review officer with no previous
involvement with the earlier decision.

 

If you have any questions, please contact me at the details provided
below.

 

Kind regards

 

[1][IMG] Toby Shanks | Paralegal

Legal Services

Office of the Australian
Information Commissioner

GPO Box 5218 Sydney NSW 2001 |
[2]oaic.gov.au

1300 363 992 |
[3][email address]
[4]Facebook | [5]LinkedIn | [6]Twitter | [7]Subscribe [8]Subscribe to
icon Information Matters

 

 

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

Visible links
1. https://www.oaic.gov.au/
2. http://www.oaic.gov.au/
3. mailto:[email address]
4. http://www.facebook.com/OAICgov
5. https://www.linkedin.com/company/office-...
6. https://twitter.com/OAICgov
8. https://www.oaic.gov.au/media-and-speech...

We don't know whether the most recent response to this request contains information or not – if you are Julie please sign in and let everyone know.