Social media - no longer, responding to queries via @ASIC_Connect

The request was successful.

Dear Australian Securities and Investments Commission,

For background, the ASIC Twitter/X account has said that you’re no longer monitoring inquiries received via that channel:

My request is for documents related to this decision. I am happy to exclude duplicates of documents/email threads and I’m also happy to exclude the names and direct contact details of public servants and members of the public.

Please let me know if there’s anything I can do to assist in narrowing this request.

Please consider processing this request administratively. If you’re not comfortable doing this, please consider it a formal FOI request.

Yours faithfully,

Ben Fairless

PS: This request is made in a personal capacity, and not on behalf of any organisation.

FOIrequest, Australian Securities and Investments Commission

1 Attachment

Dear Mr Fairless


Your FOI request seeks access to documents related to ASIC’s decision to
no longer monitor inquiries received via ASIC’s Twitter/X page ASIC
Connect which is the Twitter/X page for ASIC’s Registry services.


Your request asks that ASIC consider processing the request
administratively.  Whilst we have not conducted searches for any documents
falling within the scope of your request, ASIC’s Registry Services team
have provided the below by way of explanation as to why the relevant
Twitter/X page is no longer being monitored ( as of October 2022):


The decision was made to no longer monitor the relevant Twitter/X page for
the following reasons:


•          reduced resourcing available to manage posts on social media
and the ongoing costs associated with maintaining the ASIC Connect social
media platforms

•          posts not receiving significant engagement/ low quality
engagement and benefit to customers

•          the fact that genuine enquiries could be managed by ASIC’s call

•          access to all relevant information being available on the ASIC


Could you please advise whether providing the above information satisfies
your request or whether you wish to proceed with your formal FOI request
for documents.




Krystal Fung
Lawyer, FOI & Privacy

Legal Services

Australian Securities and Investments Commission

Level 7, 120 Collins Street, Melbourne, 3000

[1][email address]

[2]ASIC logo and Moneysmart logo

ASIC is committed to [3]diversity and inclusion. ASIC is a place of
belonging regardless of difference, where all individuals are accepted,
safe and affirmed.




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Dear Krystal,

Thank you for your reply which answers my questions. Happy to consider this request resolved.

Yours sincerely,

Ben Fairless