Department of Veterans' Affairs

Part of the Defence portfolio, part of the Veterans' Affairs portfolio and a Federal authority, also called DVA

Serving members of Australia's veteran and defence force communities, war widows and widowers, widows and dependants, through programs of care, rehabilitation, compensation, income support, commemoration and defence support services.

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Tender Guidelines
Response by Department of Veterans' Affairs to John Smith on .

Refused.

Dear Mr Smith,   Please see attached correspondence in relation to your FOI requests: 38197, 38198, 38200 and 38202.   Kind regards,   Mol...
Contract - Lapel pins
Response by Department of Veterans' Affairs to John Smith on .

Refused.

Dear Mr Smith,   Please see attached correspondence in relation to your FOI requests: 38197, 38198, 38200 and 38202.   Kind regards,   Mol...
Contracts, MOUs, Tenders
Response by Department of Veterans' Affairs to John Smith on .

Refused.

Dear Mr Smith,   Please see attached correspondence in relation to your FOI requests: 38197, 38198, 38200 and 38202.   Kind regards,   Mol...
CN3528664
Response by Department of Veterans' Affairs to John Smith on .

Refused.

Dear Mr Smith,   Please see attached correspondence in relation to your FOI requests: 38197, 38198, 38200 and 38202.   Kind regards,   Mol...
After hours counselling service 2019/20
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Dear Mr Ashmore, Please find attached a decision and a document in response to your FOI request. Kind Regards, Information Law Section Legal Service...
Non-ASL public service staff
Response by Department of Veterans' Affairs to John Smith on .

Successful.

** This is an automated response. Please do not reply to this email ** IMPORTANT INFORMATION Thank you for your email. The Department will take all...
March 2019 Report of Independent Review of the Implementation of the Recommendations of the Joint Inquiry into the Management of Jesse Bird’s Case by Emeritus Professor Robin Creyke
Response by Department of Veterans' Affairs to Julie on .

Long overdue.

Dear Julie I note that I have not received a response to my below email which provided you with a copy of the report as is now publically available....
APOD Veteran Covenant Agreement
Response by Department of Veterans' Affairs to Janet Baker on .

Partially successful.

Dear Ms Baker,   I refer to your FOI request for access to the following:   …a copy of the agreement between APOD and the department to facilit...
Correspondence between Ms Veronica Hancock and Prof Jane Burns re "comprehensive health assessments" for tafenoquine and mefloquine veterans
Response by Department of Veterans' Affairs to Stuart McCarthy on .

Information not held.

Dear Mr McCarthy   Please see attached decision in relation to your FOI request.   Kind regards   Molly (Position Number 62213164) Legal...
Client Satisfaction Survey Sampling Methodology
Response by Department of Veterans' Affairs to Verity Pane on .

Partially successful.

Dear Verity Pane   The Department of Veterans’ Affairs (Department) has made a revised decision under section 55G of the Freedom of Information Ac...
Magic Mushrooms Spiritual Healing Ceremonies
Response by Department of Veterans' Affairs to Stuart McCarthy on .

Successful.

Dear Mr McCarthy,   Please see the attached decision letter and document bundle.   We apologise that due to an administrative error, our respon...
External legal costs in 2018/19 for AAT hearings
Request to Department of Veterans' Affairs by Alan ASHMORE. Annotated by Matthew Jensen on .

Successful.

Hey Alan... I have been waiting for nearly a year for an FOI into the total cost and breakdown of Sparke Hellmore in one AAT case of which I was Advoca...
Correspondence regarding a "Comprehensive Health Assessment" Program for Veterans Adversely Affected by the Antimalarial Drugs Tafenoquine and Mefloquine
Response by Department of Veterans' Affairs to Stuart McCarthy on .

Long overdue.

Dear Mr McCarthy   I refer to your three FOI requests (FOI 33675, 33770 and 34037).   Please see attached our correspondence dated 11 February...
Correspondence between Open Arms NAC members and BUPA Australia regarding tafenoquine and mefloquine veterans
Response by Department of Veterans' Affairs to Stuart McCarthy on .

Long overdue.

Dear Mr McCarthy   Freedom of Information Request: FOI 34037   I refer to your request for access to documents held by the Department of Veterans’...
Support given to War Widows NSW
Response by Department of Veterans' Affairs to Julie on .

Partially successful.

Good afternoon Julie,   I refer to your FOI request for the following documents:   a) for the FY2018/2019, a s 17 produced document from your f...
High impact error rate for period 1 July 2019 to 30 September 2019.
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Dear Mr Ashmore,   I refer to your FOI request for access to the following:   “… The percentage of high impact errors for the period 1 July 201...
The number of complements and complaints to DVA in 18/19
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Good morning Mr Ashmore,   FOI 31879   I refer to your FOI request for access to the following:   In DVA's Annual Report for 18/19 I note t...
Number of complaints to the Ombudsman in 18/19.
Clarification sent to Department of Veterans' Affairs by Alan ASHMORE on .

Successful.

I am responding to your email of 29 November 2019 and I wish to withdraw my request and thank you for the direction you gave so I could ascertain th...
Jan 2018 - May 2018 CLU/CCS referrals
Response by Department of Veterans' Affairs to Verity Pane on .

Partially successful.

Good morning Verity Pane, My apologies for the delay in responding to your query. I can advise that it took approximately six hours in total to compi...
Outstanding complaints lodged 28 June 2018
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Good afternoon Mr Ashmore,   FOI 30921   My apologies for the delay in providing you with the decision and documents in relation to FOI 30921....
High impact error rate for the last quarter of 2018/19.
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Good afternoon Mr Ashmore,   Please find attached Document 2 released under deferred access. Please also find attached Document 3, which contains...
Copy of the Monthly R&C metrics reports for July 2017 thru to June 2018
Response by Department of Veterans' Affairs to Julie on .

Long overdue.

Our reference: MR19/00029 Agency reference: FOI 24434 Julie By email to: [FOI #4798 email]  Decision not to undertake a review under s 54W of t...
Senate Estimates Briefs
Response by Department of Veterans' Affairs to Julie on .

Long overdue.

Dear Julie   Please find attached a response to your complaint dated 20 December 2018.   Yours sincerely     [1]cid:image001.jpg@01D446AF....
After hours counselling service
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Good afternoon Mr Ashmore,   Please find attached a statement of reasons and one document in relation to your FOI request (FOI 30049).   Kind...
Details re after hours counselling service 17/18 and 18/19
Follow up sent to Department of Veterans' Affairs by Alan ASHMORE on .

Successful.

Thanks for this information received yesterday. Good to see a massive reduction in the time to answer calls and the average call abandonment rate a...

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