Documents not available for download from your FOI disclosure log / reasoning

Posty made this Freedom of Information request to Department of Human Services

Response to this request is long overdue. By law, under all circumstances, Department of Human Services should have responded by now (details). You can complain by requesting an internal review.

From: Posty

Delivered

Dear FOI Department,

It has been noticed there are documents on your Freedom Of Information Disclosure Log where you have put the most redundant text next to FOI disclosures—the equivalent of “if you would like access to these documents, please email/contact us for access”.

Any person reviewing the information on that site would of course be after the documents. This lack of access displays complete disregard of the spirit of the FOI act section 11C and thus I request, under the Freedom of Information Act 1982, copies of the following documents:

All documents as is (that is, redacted or unredacted) from all previously made decisions on your department's FOI log that are currently not available for download direct from the website.

My preferred method of delivery for this information is for it to be placed on your department's Freedom of Information disclosure log web page as per part A) of 11C of the FOI Act. Should this request be successful you can put a simple list of the documents that were made available from the request, or whatever is most expedient, on the log.

I apologise for my pessimism, but past FOI experiences have led me to believe this request may elicit a response similar to “this request would divert too many resources of your department to complete”. Should you be thinking this, you have nobody to blame but yourselves—your department made this metaphorical bed.

Should you be seriously considering a practical refusal, my alternative request is for any documents that your department holds relating to the decision to include text on your freedom of information disclosure log similar to "contact us for access to this document".

In addition I request the total of the number of times any member of the public has asked for access to each non-website published successful documents on the FOI disclosure log other than the original successful applicant.

I do accept there is a very remote possibility there is a “Good Reason” for these not being available, and I hope these are contained within the documents provided as I cannot foresee any.

In the interests of expediency, I am willing to consider Administrative Access to said documents, should the document be provided within 30 days ( plus any public holidays in-between) of the sending of this email. After this time - the FOI Act applies as normal in all instances and any requests for extension will be denied without a supplied very good reason.

Regards,

Posty

Link to this

From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX41703 Registration Acknowledgement letter.pdf
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Dear Posty

 

Thank you for your email.

 

The department has taken your email to be a request (registered under
LEX41703) under the Freedom of Information Act 1982 (FOI Act) for the
following documents:

 

I request the total of the number of times any member of the public has
asked for access to each non-website published successful documents on the
FOI disclosure log other than the original successful applicant.

 

The remaining part of your email, the department considers to be a request
for documents from the department’s disclosure log. We acknowledge your
disclosure log request (registered under LEX41722) and will respond in due
course.

 

Kind regards

 

Ellen

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX41703 Decision Decision Letter.pdf
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Dear Posty

 

Please find attached correspondence in relation to your Freedom of
Information request LEX 41703.

 

Regards

 

Molly

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division
Department of Human Services

Email: [email address]

 

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From: Posty

Delivered

Dear FOI.LEGAL.TEAM / Molly,

I must commend you on your ability to absolutely ignore the entire bulk of a request and misunderstand the words "in addition" - every other government department contacted seemed to understand it - I will "accept" that refusal as advised - now try again anew on this request please:

I request, under the Freedom of Information Act 1982, copies of the following documents:

All documents as is (that is, redacted or unredacted) from all previously made decisions on your department's FOI log that are currently not available for download direct from the website.

My preferred method of delivery for this information is for it to be placed on your department's Freedom of Information disclosure log web page as per part A) of 11C of the FOI Act. Should this request be successful you can put a simple list of the documents that were made available from the request, or whatever is most expedient, on the log.

Hopefully this one wont take you 30 days.

AHAHAHAH

Yours sincerely,

Posty

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Posty left an annotation ()

I'm not doing a new request on this one because honestly it's like they ignored the request altogether and i missed that in the consultation period and I want this linked as a part of the batch request.

Link to this

From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX34952 Decision document final.pdf
798K Download View as HTML

Attachment LEX40829 decision document final.PDF.pdf
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Attachment LEX 39013 Decision Final Document.pdf
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Attachment LEX 39604 s 55G Decision Documents Part1.pdf
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Dear Mr Posty

 

On 8 January 2019, the Department of Human Services (department)
acknowledged your email dated 1 January 2019 and advised that we had
understood your email to be a freedom of information (FOI) request under
the Freedom of Information Act 1982 (FOI Act) (LEX 41703) and a disclosure
log request (LEX 41722).

 

On 31 January 2019, the department sent you a decision about your FOI
request (LEX41703).

 

Disclosure log documents

 

Today, I will provide you with the disclosure log documents you have
requested (LEX 41722). You requested the following documents:

 

All documents as is (that is, redacted or unredacted) from all previously
made decisions on your department's FOI log that are currently not
available for download direct from the website.

 

Please find attached the requested documents on the department’s
disclosure log.

 

Due to the size of the documents, the documents will be sent in 8 parts.

 

Attachments

LEX 34952

LEX 40829
LEX 39013

LEX 39604

 

Submitting a new request

 

I have not considered your email dated 1 February 2019 to be a new request
as it appears to be the same disclosure log request that the department is
finalising today.

 

If you would like to submit a new FOI request or disclosure log request, 
please email [1][email address].

 

Kind regards

 

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [2][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

 

 

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX 39604 s 55G Decision Documents Part2.pdf
9.8M Download View as HTML

Attachment LEX 39604 s 55G Decision Documents Part3.pdf
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Dear Mr Posty

 

Please find attached your requested documents off the Department of Human
Services’ disclosure log.

 

Attachment

LEX 39604

 

Kind regards

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX 39604 s 55G Decision Documents Part8.pdf
9.5M Download View as HTML

Attachment LEX 39753 Decision Document.PDF.pdf
3.4M Download View as HTML

Attachment LEX 37545 Decision Document from LEX 32967.pdf
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Dear Mr Posty

 

Please find attached your requested documents off the Department of Human
Services’ disclosure log.

 

Attachments

LEX 39604

LEX 39753

LEX 37545

 

Kind regards

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX 39604 s 55G Decision Documents Part4.pdf
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Attachment LEX 39604 s 55G Decision Documents Part5.pdf
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Dear Mr Posty

 

Please find attached your requested documents off the Department of Human
Services’ disclosure log. 

 

Attachment

LEX 39604

 

Kind regards

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX 39604 s 55G Decision Documents Part6.pdf
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Attachment LEX 39604 s 55G Decision Documents Part7.pdf
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Dear Mr Posty

 

Please find attached your requested documents off the Department of Human
Services’ disclosure log.

 

Attachment

LEX 39604

 

Kind regards

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX 29651 Document Final s55G document.pdf
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Attachment LEX 30212 Documents Final document for release.PDF.pdf
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Attachment LEX 30613 Decision Final Redacted Documents.PDF.pdf
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Attachment 30864 document.PDF.pdf
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Attachment LEX 31843 Decision Final d for release.PDF.pdf
11.7M Download View as HTML


Dear Mr Posty

 

Please find attached your requested documents off the Department of Human
Services’ disclosure log.

 

Attachments

LEX 31843 – 3 documents released in full and 5 documents released in part

LEX 29651 – 1 document released in full

LEX 30212 – 1 document released in full

LEX 30864 – 1 document released in full

LEX 30613 – 8 documents released in part

 

Kind regards

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX 36430 Document.pdf
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Attachment LEX34599 Document.pdf
1.2M Download View as HTML

Attachment LEX 36572 Documents.pdf
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Attachment LEX 34342 Documents Redacted.PDF.pdf
3.8M Download View as HTML


Dear Mr Posty

 

Please find attached your requested documents off the Department of Human
Services’ disclosure log.

 

Attachments

LEX 36430

LEX 36572

LEX 34599

LEX 34342

 

Kind regards

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

 

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From: FOI.LEGAL.TEAM
Department of Human Services


Attachment LEX 22819 Documents for release.PDF.pdf
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Attachment LEX 38288 Document.PDF.pdf
725K Download View as HTML

Attachment LEX30798 Document.pdf
9.5M Download View as HTML


Dear Mr Posty

 

Please find attached your requested documents off the Department of Human
Services’ disclosure log.

 

Attachments

LEX 22819

LEX 38288

LEX 30798

 

Kind regards

 

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

 

Email: [1][email address]

 

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

 

 

 

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From: Posty

Delivered

Dear Kaitlin,

Firstly I apologise, I have been doing batch requests for information and as such my attention is divided, I did not notice that you had separated them into two requests as you pointed out below.

I commend your attention to detail.

I am absolutely thrilled that you have not considered my previous reply as a new request and are processing it underLEX 41722 - as my request was dated 1st January 2019:

All documents as is (that is, redacted or unredacted) from all previously
made decisions on your department's FOI log that are currently not
available for download direct from the website.

What you have supplied me is NOT ALL DOCUMENTS as listed on the website at that time. You have omitted quite a few that were on your website as at Jan 1st 2019. You need to supply them.

For simplicity sake, you will not be required to supply the operational blueprint documents that were released in full as they are on your portal (if part ones are on there too that is fine also), nor any LEX numbers that have already been provided.

I kept a copy of what was on your FOI disclosure log at Jan 1st 2019 and I am including it below - please provide any missing LEX numbers.

Thankyou in advance - I recommend searching the below text for "available upon request" - that should be about 63 documents missed.

it can also be seen on this publicly available archive:

https://web.archive.org/web/201804050618...

You can't pull a cynical fast one on the public and reduce your target of access until AFTER you've actually delivered what I've asked for - which included all 'available upon requests to 25 November 2011 (the first time you chose not to publish to your disclosure log).

I will consider this matter closed when you have delivered the rest of the log.

Regards,

Posty

copy of FOI log prior to your butchering of it:

Date Detail
13 March 2018
Operational blueprint documents (LEX 34342).

003-09000000 Early Release of Superannuation Benefits
003-09010000 Apply for early release of superannuation benefits under compassionate grounds
003-09010030 Early release of superannuation benefits under medical treatment and medical transport grounds
003-09010040 Early release of superannuation benefits under the mortgage assistance ground
003-09010050 Early release of superannuation benefits under the modification of home/vehicle ground
003-09010060 Early release of superannuation benefits under the palliative care ground for customers
003-09010070 Early release of superannuation benefits under palliative care, death, funeral or burial grounds for dependants
003-09010110 Request for priority assessment of early release of superannuation benefits under compassionate grounds
003-09010120 Telephone protocols for early release of superannuation benefits under compassionate grounds
003-09010150 Reviews of decision for early release of superannuation benefits under compassionate grounds
003-09010160 Assessing and recording an early release of superannuation benefits application under compassionate grounds
003-09010170 Determining dependency for early release of superannuation benefits under compassionate grounds
003-09010180 Early release of superannuation benefits under the consistent with ground.
Three documents released in full and ten documents released in part. The documents are available upon request.

Sections of the Act: section 47E(d)

Exemptions: section 47E(d)

2 March 2018
Department of Human Services Incoming Brief for Minister Keenan (LEX34602).

One document was released in part. The document is available upon request.

Sections of the Act: sections 47C, 47E(d), 47E(c) and 47F(1)

Exemptions: sections 47C, 47E(d), 47E(c) and 47F(1)

23 February 2018
Data specifying the total number of Disability Support Pension (DSP) suspensions due to the recipient being 'in gaol,' and the total number DSP cancellations because the recipient was 'in gaol,' for each of the last three full financial years (2014-15; 2015-16; and 2016-17).

One document released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

19 January 2018
National Indigenous Coalition meeting minutes and agenda items. (LEX 31843).

3 documents released in full and 5 documents released in part. The documents are available upon request.

Sections of the Act: sections 47C, 47F and 47E(d)

Exemptions: sections 47C, 47F and 47E(d)

18 January 2018
Statistics relating to the Online Compliance Intervention. (LEX 29651).

1 document released in full. The document is available upon request.

Sections of the Act: sections 24A and 17

Exemptions: N/A

21 December 2017
Operational Blueprint 108-04080040 - Exempt lump sums.

One document released in part. The document is available upon request.

Sections of the Act: section 47G(1)

Exemptions: section 47G(1)

28 November 2017
Operational Blueprint 107-03040000 - Perpetual Centrelink Calendar (LEX 30212).

One document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

15 November 2017
Statistics relating to Farm Household Allowance recipients as at 21 July 2017 (LEX 30864).

One document released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

8 November 2017
Internal correspondence regarding Medicare (LEX 30613).

Eight documents released in part. The documents are available upon request.

Sections of the Act: sections 22, 37(1)(a), 37(2)(b), 47G , 47C(1) and 47E(d)

Exemptions: sections 37(1)(a) , 37(2)(b), 47G, 47C(1) and 47E(d)

12 July 2017
Information relating to number of full time employees at Hurstville Service Centre and Bankstown Service Centre (LEX 28829).

One document released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

5 July 2017
Information relating to reports of alleged external welfare fraud against Centrelink programme for 2015/16 financial year (LEX 29144).

One document released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

22 June 2017
Pension Bonus Scheme reports from 1 January 2015 (LEX 28823).

8 documents released in full. The documents are available upon request.

Sections of the Act: 22

Exemptions: N/A

22 May 2017
Pay-As-You-Go Data Matching Program Protocol 2004 (LEX 29063).

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

22 May 2017
Non-Employment Income Data Matching Protocol.

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

24 April 2017
Records of the meeting of the Customer Committee from 1 July 2016 to 23 November 2016 (LEX 25939).

5 documents released in part. These documents are available upon request.

Sections of the Act: 22, 47C(1), 47E(d) and 47F(1)

Exemptions: 47C(1), 47E(d) and 47F(1)

24 April 2017
Review of the Department's Customer Satisfaction KPI (documents include the order for services and reports of Phase 1 and Phase 2 of the review) (LEX 25947).

1 document released in full and 2 documents released in part. These documents are available upon request.

Sections of the Act: 22, 47F(1), and 47G(1)

Exemptions: 47F(1) and 47G(1)

18 April 2017
Briefing document for the Minister's interview on Triple J's Hack program 21 February 2017.

1 document released in full. The documents is available upon request.

Sections of the Act: 22

Exemptions: None

20 January 2017
Information relating to Operational Blueprint Aged Care information document (LEX 23873).

Aged Care Real Estate Task Card
1 document released in part. The document is available upon request.

Sections of the Act: s22, 47E(a) and 47E(d)

Exemptions: 47E(a) and 47E(d)

17 January 2017
Incoming Government Brief as it refers to Medicare (LEX 22819).

3 documents released in part.

The documents are available upon request.

Sections of the Act: 22, 37, and 47C(1)

Exemptions: 37, and 47C(1)

3 January 2017
Information relating to Child Support information documents (LEX 23140).

Non Agency Payments Child Support Program ELearning
CSO4 Non Agency Payments eBook
CSO4 Approvals: Non Agency Payments, Research guide
Non Agency Payments (NAP) Cuba Process Help 277-30010420
3 documents released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: sections 47E(d)

Exemptions: sections 47E(d)

12 December 2016
FOI delegations and authorisations (LEX 23413).

Two documents released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

21 November 2016
Age Pension claim processing - Front of House and Telephony staff message (LEX 22199).

One document released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

5 September 2016
Operational Blueprint 065-07030040 -Qualification and assessment of Pension Bonus Payment (PBP) (LEX 20585)

One document released in Full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

24 August 2016
Annotation to Operational Blueprint 106-07100130-Assessing and coding the Real estate details Mod R (LEX 19894).

One document released in Full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

16 August 2016
Indigenous Servicing Strategy 2016-17 (LEX 19609).

One document released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

18 July 2016
Number of Disability Support Pension Claims referred to Government Contracted Doctors between 1 January 2015 to 30 April 2016 (LEX 19117).

One document released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

20 June 2016
Information relating to Medicare fraud and fraud prevention efforts (LEX 18097).

10 documents released in part. The documents are available upon request.

Sections of the Act: sections 22, 37(1)(a), 37(2)(b), 42, 47C(1), 47E(d) and 47F(1)

Exemptions: sections 37(1)(a), 37(2)(b), 42, 47C(1), 47E(d) and 47F(1)

20 June 2016
Information relating to MBS and PBS claims and payments system (LEX 18098).

3 documents released in part. The documents are available upon request.

Sections of the Act: sections 22, 47C(1), 47D, 47E(d) and 47F(1)

Exemptions: sections 47C(1), 47D, 47E(d) and 47F(1)

26 April 2016
Information relating to the Farm Household Allowance (LEX17964).

3 documents released in full. The documents are available upon request.

Sections of the Act: sections 22, 47E(d) and 47F

Exemptions: sections 47E(d) and 47F

23 March 2016
Operational Blueprint 008-0403011O - Referring a job seeker to Disability Employment Services (DES) (LEX17874).

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

4 March 2016
Portfolio of Intergenerational Research Briefs - December 2015 report (LEX 17194).

One document released in part. The document is available upon request.

Sections of the Act: 47C and 47E(d)

Exemptions: 47C and 47E(d)

22 February 2016
Documents relating to the release of DHS staff names to customers (LEX17265).

3 documents released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

25 January 2016
Operational blueprint documents current 16 December 2015 (LEX 16775).

Assessment of care arrangements for Family Tax Benefit (FTB) 007-02040020;
Annual Child Disability Assistance Payment (CDAP) 009-07030000;
Reviewing Child Support decisions 109-09000000;
Customer advises care arrangements for Family Tax Benefit (FTB) 007-02040010;
Family and domestic violence 003-15000000;
Other review options for dissatisfied customers 109-07000000;
Change of care for Carer Payment (CP) and Carer Allowance (CA) customers 009-03050000;
Payment rates and thresholds 108-01010000;
6 documents released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: 47E(d)

Exemptions: 47E(d)

21 December 2015
Service Schedule between the Department of Human Services and the Department of Immigration and Border Protection, Status Resolution Support Services Payment Policy Document and Delegation Instrument (LEX 15835).

3 documents released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

9 December 2015
Policy documents related to all scholarships and lump sum payments available in 2011-2012 Budget (LEX 16287):

Relocation Scholarship (RS) Eligibility
Student Start-up Scholarship (SSS) Eligibility
Education Entry Payment (EdEP)
3 documents released in full. The documents are available upon request.

Sections of the Act: section 22

Exemptions: N/A

7 December 2015
Procedures for assessing special circumstances extensions for customers unable to meet lodgement requirements for family assistance (LEX 16008).

1 document released in part. The document is available upon request.

Sections of the Act: section 3, 11A, 22 and 47E

Exemptions: section 47E(d)

7 December 2015
Procedures for assessing special circumstances extensions for customers unable to meet lodgement requirements for family assistance (LEX 16008).

1 document released in part. The document is available upon request.

Sections of the Act: section 3, 11A, 22 and 47E

Exemptions: section 47E(d)

16 November 2015
Restricted Servicing Arrangement (RSA) Guidelines (LEX 15888).

1 document released in part. The document is available upon request.

Sections of the Act: section 47E(d) and section 22

Exemptions: section 47E(d)

2 November 2015
Details of capacity testing of the myGov website (LEX 14521).

10 documents released in part. The documents are available upon request.

Sections of the Act: sections 22, 47E(d)

Exemptions: section 47E(d)

14 October 2015
The Preventing and Managing Unreasonable Customer Conduct Policy. This policy establishes a framework for the management of unreasonable customer conduct in the Department of Human Services (LEX 15450).

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A

21 September 2015
Copies of Conduct and Behaviour policy and Customer Complaints and Feedback policy.

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A

Exemptions: N/A

14 September 2015
Documents and ministerial briefs prepared by the department since 1 January 2014 on the issue (not specific cases) of professional athletes and sportspeople, and doctors engaged by their sporting organisations, accessing Medicare (LEX 14098).

3 documents released in full. The documents are available upon request.

Sections of the Act: Sections 22, 38, 42, 47C, 47E(d)and 47G

Exemptions: Sections 38, 42, 47C, 47E(d) and 47G

26 August 2015
Centrelink policies, guidelines, guidance material and assessment procedures in relation to rural customers. Documents include information on the Farm Household Allowance, the asset tests for rural customers, assessing house and curtilage, the extended land use test and asset inheritance by the person in relation to the above. (LEX 13966).

The documents are available upon request.

Sections of the Act: 22

Exemptions: N/A release in full

18 August 2015
Department of Human Services Child Support Privacy Policy.

1 document released in part. The document is available upon request.

Sections of the Act: 22

Exemptions: N/A

13 August 2015
A copy of the ASDOT webpage from December 2014 to January 2015 published on Human Services website (LEX 14572).

14 documents released in full. The documents are available upon request.

Sections of the Act: Section N/A

Exemptions: Released in full

12 August 2015
Department policy on Police checks for staff.

7 documents released in full. The documents are available upon request.

Sections of the Act: Section 22

Exemptions: N/A

6 August 2015
The Department of Human Services’ response to the Commonwealth Ombudsman in relation to a complaint about the administration of income managed payments to third parties.

1 document released in full. The document is available upon request.

Sections of the Act: Section 22

Exemptions: N/A

28 July 2015
Document title, ‘Business assets 043-03090010.’ The document outlines information about the assets of a business and the assets owned by customers from their involvement in a business. The document relates to the Centrelink programme. (LEX 14394).

1 document released in full. The document is available upon request.

Sections of the Act: N/A

Exemptions: Released in full.

24 July 2015
Documents relating to the latest summary data report from, or statistical brief, on the Prescription Shopping Information Service (excluding the Prescription Shopping Information Service Patient Report) (LEX 13681).

3 documents released in full. The documents are available upon request.

Sections of the Act: Section 22

Exemptions: Released in full.

24 July 2015
Consultations between DHS and the Department of Social Services for the purposes of drafting and tabling the Social Security (Public Interest Certificate Guidelines)(DSS) Determination 2014, with specific reference to the disclosure of protected information for Australian Public Service (APS) Code of Conduct investigations (LEX 13946).

21 documents released in part. The documents are available upon request.

Sections of the Act: Section 47C, Subsection 47F(1) and Section 22

Exemptions: Section 47C and Subsection 47F(1)

13 July 2015
Extracts of historical versions of the 'A guide to Australian Government Payments' publication, relating to guidance on the Age Pension. The historical versions are dated 20 March 2008–31 December 2008. (LEX 14101).

3 documents released in full. The documents are available upon request.

Sections of the Act: Section 22

Exemptions: Released in full

25 May 2015
Guidance material for First Contact Service Officers relating to their responsibilities and functions (LEX 12236).

1 document released in full. 3 documents released in part. The documents are available upon request.

Sections of the Act: Section 47E(d) and Section 22

Exemptions: Section 4E(d)

19 May 2015
Complaints, feedback and correspondence in relation to the proposal to deny ‘conscientious vaccination objectors’ access to welfare (LEX 13290).

3 documents released in full. 2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47F(1) and Section 22

Exemptions: Section 47F(1)

5 May 2015
Current policies and guidelines regarding the use of SecureMail (LEX 12159).

2 documents released in full. 1 document released in part. The documents are available upon request.

Sections of the Act: Section 47E(d) and Section 22

Exemptions: Section 47E(d)

16 March 2015
Fraud prevention and compliance - improve billing practices within public hospitals - Medicare Data Summary (LEX 11908).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47B, Section 47C(1) and Section 22

Exemptions: Section 47B and Section 47C(1)

9 February 2015
Payments made under the Aged Care Access Incentive Program for 2012-13 and 2012-14 (LEX 11937).

1 documents was released. The document is available upon request.

Sections of the Act: N/A

Exemptions: N/A Release in full

9 February 2015
ICT-related impacts of the recent Privacy Act reforms on the department (LEX 9654).

5 documents released in full and 5 documents released in part. The documents are available upon request.

Sections of the Act: Section 42, Section 47C(1), Section 47E(d) and Section 22

Exemptions: Section 42, Section 47C(1), Section 47E(d)

31 October 2014
CCTV footage

1 documents was released. The document is available upon request.

Sections of the Act: Section 47F

Exemptions: Section 47F

30 May 2014
Refugee eligibility for Medicare benefits - processing summary

Definition of eligible person.

Sections of the Act: N/A

Exemptions: Section N/A (release in full)

30 April 2014
Customer Service Centre Reports.

24 documents were released. The documents are available upon request.

Sections of the Act: Section 22, Section 47F, Subsection 47E(d) and Section 24A

Exemptions: Section 22, Section 47F, Subsection 47E(d) and Section 24A

14 April 2014
Customer First Health Review - Report

Department of Human Services, Customer First Health Review Report.

Exemptions: Section 47C

17 March 2014
Collection Agent Rules - 6907

Specific documents referred to in e-reference guidelines.

Sections of the Act: Section 11C

Exemptions: Section 47E(d) and Section 47F(1)

11 March 2014
Improving School Enrolment and Attendance through Welfare Reform Measure (SEAM)

Documents were release under FOI relating to the Improving School Enrolment and Attendance through Welfare Reform Measure (SEAM).

Sections of the Act: Section 47F, subsection 47E(d)

Exemptions: Section 47F, subsection 47E(d)

14 January 2014
5639 Redacted

Invoice totals - total 2012-2013 operating costs of the Legal Services Division and the total annual operating costs of the Program Litigation and Review Branch for the year 2011-2012.

Sections of the Act: Section 22, Section 42, Section 47F, Section 47, Section 47G

Exemptions: Section 22, Section 42, Section 47F, Section 47, Section 47G

23 December 2013
10 South Australian Newstart Recipients

Postcode, sex and commencement date of 10 South Australian persons who have been on NewStart Allowance for the longest continuous period of time.

Sections of the Act: Section 11C

9 December 2013
2012-13 operating costs of the Legal Services Division and 2011-12 operating costs of the Program Litigation and Review Branch

2012-13 operating costs of the Legal Services Division; and 2011-12 operating costs of the Program Litigation and Review Branch.

Sections of the Act: Section 11C

25 November 2013
152 documents were released. The documents are available upon request.

Documents relating to a request for EP63 forms from 1 January 2011 to 15 March 2012.

Sections of the Act: Section 11C

Exemptions: Section 22

21 November 2013
2013-13 Budget Measure: Fraud Prevention and Compliance - Increased Billing Assurance for the Medicare Benefits Schedule Question Time Brief

2013-13 Budget Measure: Fraud Prevention and Compliance - Increased Billing Assurance for the Medicare Benefits Schedule Question Time Brief.

Sections of the Act: Section 11C

Exemptions: Paragraph 37(1)(a), Section 22

11 November 2013
Trends in Medicare Benefits Schedule usage and expenditure prepared since 1 July 2012

Trends in Medicare Benefits Schedule usage and expenditure prepared since 1 July 2012.

Sections of the Act: Section 11C

Exemptions: Section 22

21 October 2013
Work Bonus data

Work Bonus data.

Sections of the Act: N/A

Exemptions: Released in full

4 October 2013
FOI - redacted document

Trends in Medicare Benefits Schedule usage and expenditure prepared since 1 July 2012.

Sections of the Act: Section 11C

Exemptions: Section 22

16 September 2013
Freedom of Information eReference Guides, LexFOI template and DHS Freedom of Information Procedure Manual

Freedom of Information eReference Guides, LexFOI template and DHS Freedom of Information Procedure Manual.

Sections of the Act: Section 11C

9 September 2013
Policy for restricted servicing arrangements for the Department of Human Services.

Sections of the Act: Section 23(1)

Exemptions: Section 47E(d)

2 August 2013
FOI Percentage of males receiving payments

The percentage of females to males that receive child support payment through the CSA.

Sections of the Act: Section 11C

15 July 2013
PI-Change of Assessment

PI-Fraud Allegations and Other Offences

The PI Documents -Eight documents have fallen within the scope of the request. Schedule of documents set out in Attachments B.

Sections of the Act: Section 22, Section 47E(d)

Exemptions: Section 22, Section 47E(d)

2 July 2013
DHS P3M3 Capability Improvement Plan (January 2013 – June 2013)

The department has identified two documents as falling within the scope of the FOI request. All folios are appropriate for release and copies of documents relating to DHS P3M3 Capability Improvement Program (January-June 2013) are enclosed.

Sections of the Act: Section 23(1)

1 July 2013
Incoming Minister Briefing

Incoming Minister's Brief for Senator the Hon Jan McLucas.

Sections of the Act: Section 11C(3)(a)

Exemptions: Section 22, Section 37, Section 42, Section 47E(d)

24 June 2013
Management initiated review of Child Support master program payments

Management initiated review of Child Support master program payments, partially exempt from disclosure.

Sections of the Act: Section 47E(b) and 47E(d)

Exemptions: Partial exemption from disclosure due to a prejudicial effect on effective testing and auditing procedures and a substantial adverse effect on the efficient and proper conduct of the operations of an agency.

20 June 2013
Analysis of Child Support debt impairment audit report

Analysis of Child Support debt impairment audit report, partially exempt from disclosure.

Sections of the Act: Section 47E(b), 47E(d) and 47F

Exemptions: Partial exemption from disclosure due to a prejudicial effect on effective testing and auditing procedures, substantial adverse effect on the efficient and proper conduct of the operations of an agency and an unreasonable disclosure of personal information.

3 June 2013
ICT Sites Review Final Recommendations

Technology Plan 2012-16

ICT Sites Review Feedback Consideration Department Response

Three ICT related document released; ICT Sites Review Final Recommendations, Technology Plan 2012-16 and ICT Sites Review Feedback Consideration Department Response.

Sections of the Act: Section 11C

Exemptions: Section 47E(d), Section 47F

29 May 2013
Certificate of Currency

A single document relevant to part 5 of the request has been granted and released in full in relation to the request (a Certificate of Currency document).

Sections of the Act: Section 4, Section 24A

Exemptions: Section 4, Section 24A

10 April 2013
Emails between staff regarding retention of internal emails

Emails between staff regarding retention of internal emails.

Sections of the Act: S47E(d)

Exemptions: S47E(d)

02 April 2013
Section 19 AB exemptions relating to foreign medical practitioners/graduates

Section 19 AB exemptions relating to foreign medical practitioners/graduates.

Sections of the Act: Section 17, Section 22, Section 24A

Exemptions: Section 17, Section 22, Section 24A

02 April 2013
Decision to relocate reception desk at Centrelink Bondi Junction

Centrelink Bondi Junction proposed floor plan

Decision to relocate reception desk at Centrelink Bondi Junction.

Sections of the Act: Section 47E(d), Section 11A (5)

Exemptions: Section 47E(d), Section 11A (5)

01 February 2013
Bondi Junction DHS Service Centre (Centrelink Programs) Tenure ID 14-0661

Bondi Junction DHS Service Centre (Centrelink Programs) Tenure ID 14-0661.

Sections of the Act: Section 22

Exemptions: Section 22

10 January 2013
Guidelines for Job Capacity Assessments and Mandatory Requirements for Job Capacity Assessors

Guidelines for Job Capacity Assessments and Mandatory Requirements for Job Capacity Assessors.

21 December 2012
MOU Between DIAC and CSA

MOU Between DIAC and CSA on MR database access ad disclosure.

23 November 2012
KPMG Australian Hearing Report

KPMG Australian Hearing Report.

Sections of the Act: Section 23(1)

Exemptions: Section 47 and 47G

21 November 2012
Figures regarding recovery of funds and prosecutions in Medicare, 2010-11 and 2011-12

This paper details figures regarding recovery of funds and prosecutions in Medicare, 2010-11 and 2011-12.

Sections of the Act: Section 22

Exemptions: Section 47G

19 November 2012
My Online Journey - Family Payments Current State and Newstart Payments Current State

This paper details figures regarding My Online Journey - Family Payments Current State and Newstart Payments Current State

Sections of the Act: Section 22

Exemptions: Section 47G

05 November 2012
Payment Integrity Information Package 2010-11 / 2011-12

This paper details fraud figures and statistics regarding referrals to the Commonwealth Director of Public Prosecutions (CDPP) for 2010-11 and 2011-12.

Note: individuals referred to the CDPP by any particular Team do not necessarily reside in the state or territory where the referring team is physically located.

Sections of the Act: Section 22, Section 24A

05 November 2012
Parent Pack Research - Qualitative Research Report - June 2010

This paper details Paid Parental Leave scheme research results for 2010 and 2011.

Exemptions: Section 47F

03 October 2012
Child Support Agency (CSA) Non Lodger Project Default Assessment strategy V1.4

This paper has detailed ATO’s assurance of high level lodgment compliance outcomes and Government has agreed that an effective Lodgment Enforcement Program is critical to achieving the objectives of the Child Support Scheme reforms.

Sections of the Act: Section 47E

16 October 2012
Case 1, Case 2, Case 3, Case 4, Case 5, Case 6, Case 7, Case 8, Case 9, Case 10, Case 11, Case 12, Case 13, Case 14

APS Code of Conduct Investigation reports for 14 potential breaches by Centrelink staff.

Sections of the Act: section 55G, section 22, section 47F

Exemptions: Section 47F

03 October 2012
Email - IDC case referrals to LENF

Email dated 18 October 2012 - Tax Return Lodgement Enforcement Referral - IDC.

Sections of the Act: Section 47E

03 October 2012
Lodgement Compliance – LENF Business Plan 20 August 2008

This document is the Business Plan for the Lodgement Compliance Program.

Sections of the Act: Section 47E

03 October 2012
Project Agreement between Department of Human Services and Australian Taxation Office

Project Agreement between Department of Human Services (Child Support Agency) and Australian Taxation Office - Project Agreement No.06.142-04.

Sections of the Act: Section 47E

28 May 2012
Centrelink Pensions (DSP) 2012 - Quarter 1 (09-03-12)

The number of Victorian people receiving Disability Support Pension for varying lengths of time.

09 May 2012
Total number of threats to CSA employees

Total number of threats in 2011-12. Total number of workers compensation stress claims in 2011-12.

Sections of the Act: Section 17(1)(c)

26 March 2012
For processing period 1 July 2007 to 30 June 2011

Data of supplies from pharmacies to Santa Teresa Health Centre.

Sections of the Act: Section 17(1)(c)

19 March 2012 Data relating to the distribution and utilisation of providers of mental health and related services.
Due to the large size of the documents, they are unable to be published for immediate download. If you would like a copy of this information made available, please contact [email address] and arrangements to provide this information will be made.

Sections of the Act: Section 22, Section 24A, Section 47F, Section 11A(5)

Exemptions: Section 22, Section 24A, Section 47F

16 March 2012 PBS Report Cover Sheet
PBS Report
PBS Report - Item Listing

Data relating to prescription of medications under the categories N05A, N06A, N06AX and N06CA

Sections of the Act: Section 17(1)(c)
25 November 2011
1 document 15 pages of Code of conduct manual, released on 25 November 2011 is available upon request. The documents are available upon request.

Documents relating to a request for the code of conduct manual. Document in scope, code of conduct manual valid from 25 November 2011 to 30 June 2013.

Sections of the Act: Section 11C
Exemptions: Section 22

22 November 2011
Total annual compensation claims for 2009-2010 and 2010-2011

Total amounts recovered from common law claims by category

Sections of the Act: Section 17(1)(c)

Exemptions: None

21 November 2011
Credit card usage

Credit card usage information.

Exemptions: Section 23, Section 17(1)(c)

09 November 2011
FOI authorisations for DHS and Centrelink

FOI decision 2011/404441. FOI authorisations for the Department of Human Services (the department) and Centrelink. The current authorisation document for the department and historical authorisations for the department and Centrelink.

12 September 2011
SME Participation SME Participation

Provisions of the Small and Medium Enterprise (SME) commitments made in 2 contracts by the Prime contractor, Hitachi Data Systems Australia Pty Ltd (HDS).

Exemptions: Section 22

01 September 2011
Stakeholder Consultation Report
Customer, Staff & Stakeholder Research Report
Staff Group Report
Customers Additional Groups Report

Final Market Research Report.
CN376903 – Market research - case co-ordination [1-4].

Exemptions: Section 22

01 September 2011
Evaluation of AOD SMS pilot

Final Market Research Report.
CN376909 - Customer feedback to inform the evaluation of SMS component of AOD Pilot Project.

Exemptions: Section 22

01 September 2011
Case Coordination Stakeholder Consultation Report

Final Market Research Report.
CN371662 – Market research - development of new written communication products for CSA customers.

Exemptions: Section 22

22 August 2011
Department of Human Services Electricity Consumption

Total amount and cost of electricity consumption for DHS and for each master program for 2008-09 and 2009-10 including the cost and amount of electricity from green and renewable sources.

17 August 2011
Threats to CSA staff FY10-11

Total number of threats to staff in the Child Support Agency from 1 July 2011 to present and compensation claims lodged, approved and the value.

21 August 2011
Data matching statistics

Data Matching statistics for underpayment, overpayment and correct payments for financial years 2007-08, 2008-09 and 2009-10.

15 August 2011
Digital TV Switchover Complaint Data

Freedom of Information - Digital Switchover Household Assistance Scheme – Complaints data.

Exemptions: Section 22, Section 47F

19 July 2011
Job Seeker Compliance Failure appeals

Number of job seeker compliance (participation) failures appeals for the period 1/7/10 to 30/9/10, 1/10/10 to 31/12/10 and 3/1/11 to 25/3/11.

08 July 2011
Purchased artwork and office equipment FY09-10

Department of Human Services artwork purchased or leased 1/7/2009 – 30/6/2010 and Department office equipment purchased 1/7/2009 – 30/6/2010 other than IT and stationery purchases.

15 June 2011
P3M3 Assessment Report – Medicare Australia

P3M3™ Assessment report for Medicare Australia prepared by Tanner James Management Consultants. Report dated 2 November 2010.

Exemptions: Section 22 for those portions of the document outside the scope of the FOI request

15 June 2011
P3M3 Assessment Report – Department of Human Services

FOI Reference 2011/000380 P3M3™ Assessment report for Department of Human Services prepared by Tanner James Management Consultants. Report dated 23 September 2010.

15 June 2011
P3M3 Assessment Report - Centrelink

FOI Reference 2011/401309. P3M3™ Assessment reports Centrelink prepared by Tanner James Management Consultants. Report dated 6 May 2010.

15 June 2011
Medicare Australia P3M3 Workshop Results

P3M3™ Assessment workshop results ITOP 30 November 2010.

Exemptions: Granted in Part Section 22 for those portions of the document outside the scope of the FOI request

31 May 2011
Invoices 2010

FOI Case 2011/190002 - The number of invoices processed by Centrelink in 2010 including unpaid account periods.

01 May 2011
Serious Non-Compliance – Sydney

FOI Case 2011/960596 - Data on the Serious Non-Compliance Sydney team. This includes the staff numbers, classifications and total salaries for that team.

01 May 2011
Prosecution data for Serious Non-Compliance – Sydney

FOI Case 2011/960596 - Prosecution data relating to the Centrelink Serious Non-Compliance Sydney team for the periods 1/1/2008 – 31/12/ 2008; 1/1/2009 – 31/12/2009 and 1/1/2010 – 31/12/2010.

01 May 2011
Area Sydney East Map

FOI Case 2011/960596 - Geographical area for which the Dapto office is responsible.

01 March 2011
Centrelink Fraud Investigation Strategy 2008-09

FOI Case 2010/945521 - Centrelink Fraud Investigation Strategy 2008-09: Blueprint for Managing our Current Program of Activity More Effectively (version 0.5).

Exemptions: Section 36, Section 37(2)(b), Section 40(1)(d)

01 March 2011
Intelligence Plan 2008-09

FOI Case 2010/945521 - Centrelink Intelligence Plan 2008-09: Supporting Fraud Investigations (with removal of attachments a to c).

Exemptions: Section 37(2)(b), Section 40(1)(d)

01 March 2011
Business Needs for Fraud Management in Centrelink

FOI Case 2010/945521 - Centrelink Business Needs for Fraud Management in Centrelink - March 2008.

Exemptions: Section 36, Section 37(2)(b), Section 40(1)(d)

01 March 2011
Memorandum of Understanding (MOU) between Centrelink and the Commonwealth Director of Public Prosecutions 1999

FOI Case 2010/945521.

20 December 2010
Centrelink Fraud Control Plan 2008-10 version 1

FOI Case 2010/945521.

Exemptions: Section 37(1)(c), Section 40(1)(d)

20 December 2010
Centrelink Fraud Control Plan 2008-10 version 2

FOI Case 2010/945521.

Exemptions: Section 37(1)(c), Section 40(1)(d)

20 December 2010
Business Integrity Network Risk Management Summary

FOI Case 2010/945521 - Centrelink Business Integrity Risk Management Plan 2008-09 provided to ANAO 16/02/2010.

20 December 2010
Business Integrity Strategic Plan 2007-2010

FOI Case 2010/945521 - Centrelink Business Integrity Strategic Plan 2007-2010 (Final June 2007).

20 December 2010
Centrelink, Fraud Investigation Manual

Questions and Answers, Why was the FIM developed?

10 September 2010
Centrelink payments recovered since 2000

Total amounts of Centrelink payments recovered annually from common law judgments or settlements, or statutory compensation payments for personal injuries, both nationally and in each state/territory, since 2000.

01 September 2010
Threats to Child Support staff 2007-2010

Total number of threats to staff at Child Support Agency in 2007-2008, 2008-2009, 2009-2010 financial years and compensation claims lodged, approved and valued.

Dear Mr Posty

On 8 January 2019, the Department of Human Services (department)
acknowledged your email dated 1 January 2019 and advised that we had
understood your email to be a freedom of information (FOI) request under
the Freedom of Information Act 1982 (FOI Act) (LEX 41703) and a disclosure
log request (LEX 41722).

On 31 January 2019, the department sent you a decision about your FOI
request (LEX41703).

Disclosure log documents

Today, I will provide you with the disclosure log documents you have
requested (LEX 41722). You requested the following documents:

All documents as is (that is, redacted or unredacted) from all previously
made decisions on your department's FOI log that are currently not
available for download direct from the website.

Please find attached the requested documents on the department’s
disclosure log.

Due to the size of the documents, the documents will be sent in 8 parts.

Attachments

LEX 34952

LEX 40829
LEX 39013

LEX 39604

Submitting a new request

I have not considered your email dated 1 February 2019 to be a new request
as it appears to be the same disclosure log request that the department is
finalising today.

If you would like to submit a new FOI request or disclosure log request,
please email [1][email address].

Kind regards

Kaitlin

Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch | Legal Services Division

Department of Human Services

Link to this

Things to do with this request

Anyone:
Department of Human Services only: